OLA/SLAs for knowledge

mbernste
Tera Contributor

I am wondering what OLAs/SLAs/Metrics other knowledge managers are using for their knowledge?  I am working on a knowledge management process and the one area that I am having some difficulty figuring out is around metrics for knowledge.  I am thinking about the number of articles created, updated, and retired, knowledge group response time for article reviews, etc.  I know there is no one size fits all, but I am curious as to how others have tackled this.

 

 

 

 

 

@Aaron Snook 

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