Ownership Groups view articles they own articles

[JulietChicago]

HI,

We are using knowledge articles with Ownership Groups.

Out of the box how do Ownership Groups view all the articles they are listed as the Ownership Group.

I don't see a menu item for this like the one for "Feedback tasks assigned to me"

My users want to have  list of all the kb articles for their groups that are listed as the Ownership Group.

Out of the box I don't see a menu item or a dashboard.

WE can build one but I am trying to stay out of box for this.

Thanks

Juliet 

[Rafael Batistot · Accepted solution]

Hi @JulietChicago 

ServiceNow does not provide a direct menu item or dashboard specifically for listing Knowledge Articles by Ownership Group. While there are OOB lists like:

• “My Knowledge Articles” (authored by the user),
• “All Published Articles”, or
• “Feedback Tasks Assigned to Me”,

[Rafael Batistot · Accepted solution]

Hi @JulietChicago 

ServiceNow does not provide a direct menu item or dashboard specifically for listing Knowledge Articles by Ownership Group. While there are OOB lists like:

• “My Knowledge Articles” (authored by the user),
• “All Published Articles”, or
• “Feedback Tasks Assigned to Me”,

[andreababch · Accepted solution]

We just recently implemented with Ownership Groups and that would be a great OOTB filter. We have created categories for each team, which we wanted to have anyway, but would be nice to see in the article view who the ownership group is and filter by that field.