Hello all,
I am keen to future-proof my articles for consumption by such technologies as Moveworks or ServiceNow's own AI search assist. How can I optimise my content so these technologies can trawl for relevant 'snippets' to surface in a chatbot (for example) or even to use a generative AI product to re-write a suitable answer based on information it has located in my articles.
Articles I have seen suggest some basic strategies I already follow such as:
1. don't use text as images
2. Avoid content in attached pdfs
3. Write well (active voice, short sentences, avoiding jargon etc)
4. Use heading styles to structure the content
Based on your own experiences in this area, is there anything else you would add? Have you run into issues, for example, with content in tables? Do templated articles or knowledge blocks cause issues? Have you enountered difficulties working in Chinese or Korean?
Many thanks
