Query user role in advanced user criteria

[Santiago Ruales]

Hi experts, 

Please help. I need to validate, in an advanced user criterion (script), that the user has role knowledge and their manager has the title of IT Manager. I've tried this code, but it doesn't work. Any recommendations, please?

(function() {

    var user = new GlideRecord('sys_user');

    if (user.get(user_id)) {

var rol = false;

var gr = new GlideRecord("sys_user_has_role");

gr.addQuery("role", "xxxxda36c0a8016b888c7f06a1ce7e14"); //sys id knowledge role

gr.addQuery("user", user_id);

gr.query();

if (gr.next()) {

rol = true;

}

if (rol){

if (user.manager) { // Check if the user has a manager

var managerSysId = user.manager.title.toString();

if(managerSysId == 'IT Manager'){

answer=true;

}

else{

answer = false;

}

}

} 

}

})();

[Raghav Sharma24]

@Santiago Ruales Your code seems correct, it worked in background script on my PDI. The only issue could be answer false in the else condition. It only gets evaluated for the last if condition. 

Try this:

(function() {
answer = false;
   var user = new GlideRecord('sys_user');
    if (user.get(user_id)) {
var rol = false;
var gr = new GlideRecord("sys_user_has_role");
gr.addQuery("role", "xxxxda36c0a8016b888c7f06a1ce7e14"); //sys id knowledge role
gr.addQuery("user", user_id);
gr.query();
if (gr.next()) {
rol = true;
}
if (rol){
if (user.manager) { // Check if the user has a manager
var managerSysId = user.manager.title.toString();
if(managerSysId == 'IT Manager'){
answer=true;
}
else{
answer = false;
}
}
} 
}
})();

Also, avoid using gr as variable, it is not recommended.

[Santiago Ruales]

Hi @Raghav Sharma24 , I tried your recommendation, but it doesn't work. For some reason, it doesn't validate the role condition.

[Raghav Sharma24]

@Santiago Ruales Try background script, I tried and it worked for me.

Make sure the sys_id of the role is correct.

[Rafael Batistot]

Hi @Santiago Ruales 

In Advanced User Criteria scripts, you must return answer = true/false.

user.manager is a reference field — you need to getRefRecord() to access the manager’s fields (like title).

No need to overcomplicate role validation — you can use gs.hasRole('knowledge') (simpler) or query sys_user_has_role.

Always handle the case when a user has no manager.