"Broken link" analysis on the portal and in article body

Liz18 · ‎08-23-2022

Is there a report I can run to find "broken links" in article bodies and on the ESC portal? Example: a published article posted a hyperlink in the article body to another article that has been retired. When the user clicked on the retired link they get an error. How can I proactively run a report to find broken links such as this that reference outdated or retired articles?

Lesley W · ‎08-25-2022

Hi Liz,

Here is another post on this I saw recently https://community.servicenow.com/community?id=community_question&sys_id=4dae1c3adb9c9110b5d6e6be1396...

And here is the idea that has already been submitted and closed as "In Consideration" in the idea portal. If you can still vote on it I'd suggest you add your vote there rather than create a new idea as they'll just mark it as a duplicate.

There is an idea that could use more votes to show its importance.

Knowledge articles need automation to find bad urls/bad email addresses: https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=7a2ec28fdb079c106621d9d96896...

Hopefully, we'll get this in Vancouver as Jaime has said.

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Yousaf · ‎08-23-2022

HI Liz,

I don't think the report you want is possible.

Mark Correct or Helpful if it helps.

***Mark Correct or Helpful if it helps.***

jaimehonaker · ‎08-24-2022

Sooo... there's not an easy way to do it. I've seen posts with workarounds on it, but the best solution I can offer is that this is a feature, that last I heard, was planned for release with Vancouver. It's something WE all want and need, and there was an idea on the idea portal that the submitter did the work of socializing herself, to get enough upvotes to get traction.

I'll post here when I hear more. 🙂

Liz18 · ‎08-25-2022

Thank you for the reply. I'll post on the idea portal and see what traction I can get there. In the meantime do you happen to know what the workaround is? Interesting to know what the effort is, maybe a one time cleanup would be possible while seeing if this becomes possible in later releases.

alisonh · ‎11-29-2022

Hi Jaime - Were you able to confirm if this feature will be in the Vancouver release? I've tried going to the Idea that Lesley linked in her post but can't seem to find it. Thanks for any additional insight you can provide!