Knowledge Managers
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Forum Posts

Resolved! Topics and sub-topics

Not sure if this is the right community section to post this in. We have topics on our main home page, with sub topics below. For example, under Hardware & Mobility we have Telephony, Peripherals, Hardware and Mobility. As I create sub topics for kno...

jdonily by Tera Contributor
  • 848 Views
  • 3 replies
  • 2 helpfuls

Resolved! Retiring articles with a two step workflow

Hi all, Our knowledge base is set up to have two approvals one by subject matter experts in the ownership group and the second by someone with a knowledge admin role. it would be useful for the knowledge manager to be able to retire articles (for dec...

csinnett by Tera Contributor
  • 1038 Views
  • 3 replies
  • 3 helpfuls

Seeking Guidance on ServiceNow Integration

I'm exploring ServiceNow integration options for our IT processes. Can the community provide insights on the best practices and tips for a seamless integration experience? We're particularly interested in streamlining incident management and reportin...

mathew wade by Kilo Contributor
  • 355 Views
  • 2 replies
  • 0 helpfuls

Knowledge block implementation best practices

We are looking to start using Knowledge Blocks in our Knowledge Bases. Based on what I see in this forum it seems like there can be a number of issues related to Blocks.  We are looking to use them to limit visibility to information based on roles/re...

Maura by Tera Expert
  • 1570 Views
  • 1 replies
  • 2 helpfuls

Job Opening - Knowledge Manager

Hello Knowledge Managers! Want to join an organization where you make a difference and give back? Where work life balance is a real thing? I have the place for you. Come take a look at our open position: Knowledge Manager (IT Technical Writer) - Remo...

Nonomeoggi by Giga Contributor
  • 1326 Views
  • 1 replies
  • 1 helpfuls

Resolved! KB with Two Approvals - Group then Manager

I have created a KB that requires two approvals to publish an article.The two approvals are 1st level group, 2nd level manager of the group.I set the KB up with Approval - Publish and listed the group managers there but I don't think that matters.Whe...

Resolved! Approval workflows getting rejected by random users

I've noticed lately that random users are "Rejecting" the Approval to Publish workflows for KB submissions.  I've looked at the system logs for what was being done at that time, and am having difficulty identifying the cause. Has anyone else had this...

EricG by Kilo Sage
  • 441 Views
  • 1 replies
  • 0 helpfuls

Use-count

Is there a way to report on the Use Count within a 30-day period?

SNOWPie by Tera Expert
  • 371 Views
  • 2 replies
  • 1 helpfuls

Resolved! Knowledge Blocks as ESM Answer

Hello, I was wondering if anyone has used the Knowledge Blocks as the answer to articles.I have the scenario where different articles (issues) will have the same answer, and I do not want to have to edit all the articles every time this common answer...

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