HiI am slowly working through a requirement to move knowledge articles from an instance without versioning enabled to an instance with versioning already enabled. I am developing a script, but for now have extracted our 10 most popular articles to xm...
Hi everyone, does anyone know if the view count of an article can be reset, so that once an article is published the view count will start again at 0, eliminating all views of article while is it been created? Or is there a way to report on the numbe...
Our knowledge manager left a couple of months ago; and I am trying to hold the fort until we get a new one. I have noticed that there are a lot of old versions of active articles which are remaining active despite their status being Outdated and new...
I haven't been able to find this in documentation - is there a way to pin a knowledge article to the top of a results list within a Knowledge category?I can feature the document in the "Featured Documents" widget on the homepage but the business is a...
Hi everybody, Does anyone know the the advantage of using ClickLearn over ServiceNow Knowledge Base? Why would one use one over the other? Fred
Is there a way to indicate or label an article in ServiceNow to highlight its availability on the ChatBoT that your organization is using?
I Want to be able to add a reference field type to an article template.For example, in our new knowledge base I would like the articles to be able to show the configuration item that are linked with when users are viewing them. When editing the templ...
When a knowledge gap is reported from an incident, a knowledge feedback task (KFT) is generated. The KFT is generated, but there is no assignee/author. Is there a way to auto-assign the KFT to the assignee or assignment group of the incident?
I am a Knowledge manager in a company.There are multiple Knowledge bases in ServiceNow of the company.A group is set as "Can read" for one knowledge base(KB-1). In the top page on Knowledge bases, KB-1 is not visible to a user who is not a member of...
I've been working with my internal SNOW support team to try and get the Spell Check functionality working in Google Chrome. I've followed all the documentation online to make sure that spell checking is enabled. It works in other web sites.In Servi...
I'm attempting to get proper notifications out on Knowledge Articles for Approve Publish and approve Retire.Due to how the sysapproval_approver table is constructed, I see that KB Articles are not a "Reference" like task tickets. So getting addition...
We already have three separate knowledge bases, and I am creating a new 4th area or a segregated section within the three using Knowledge Blocks (KBlocks). We currently don't have this collector turned on. As the area where I am developing content fo...
On the Knowledge Management Dashboard under the Content Usage tab there is a reported headed User Activity which displays searches and views. Is there anyway to show which search resulted in a KBA view, who carried out the search and their entry poin...
We are managing several thousand knowledge articles. Is there an automated way to validate URLs added to KBAs are working properly? These may be URLs to external sites or URLs to other knowledge articles.
