Folks, I'm hoping someone can clarify as to the expected behavior of the SN platform. IssueIf a link in a KB articles has not been explicitly created to open in a new window, the default click <left-click> by the user will result in the error below: ...
Hello,Do you of any reason why is the description field not showing in the portal view and homepage view of and article?Platform View:Homepage ViewPortal ViewDo you know of any way to show the description field?To add on, I found this info message on...
Total newbie question. The organization I work for doesn't have a centralized IT department. There's about five different IT related departments. Plus there are groups that handle IT related tasks like the telecom group or developer groups. The organ...
Hi everyone, I would like some help figuring out how to check by name, who accessed the knowledge base and which articles were viewed by person.The aim would be to check which employees are not using the knowledge base, to disseminate it to them.
Hello! Thanks to those of you who helped me figure out how to expand and collapse text! Your instructions were clear, concise, and 100% doable. I used this functionality to collapse 4 sections of a complex set of instructions. Now the instructions lo...
The table of contents (TOC) button has disappeared from the TinyMCE html editor when editing knowledge articles. The Format button had also disappeared. I went to System Properties > UI Properties and was able to successfully add format select to th...
I've enabled Suggesting for a Knowledge Base that I'm an owner of. Is there a setting I can select that will send me an email when someone posts a suggestion on one of the articles in my KB?
We are looking at setting up a graph connector for knowledge article search within SharePoint. Do you know if there is any information available on how search results are prioritised in combination with other search results? For example if a SharePo...
Hello,I've configured an Engagement Messenger for one of the client where it's features are working as intended except for Knowledge Articles. The Knowledge Articles are appearing to Authenticated Users, but not to Unauthenticated ones. Things I've t...
Hi I have a tour that launches on page load. Once people have taken the tour it does not not load again which is perfect (their name is now on the override list). However, they might actually want to take the tour again. We don't have tours on the b...
Basically as seen here whenever I change the sort option the Parent ID Number does not change. Is it actually possible to get the system to sort via the RITM number or not?
Hello, I'm trying to differentiate between empty, 0 (ratings are 1 - 5), and Other when I run a ratings report. Does anyone know the difference between the 3? Thanks in advance for your help!
Does anyone else have this issue? When I use the compare versions functionality on articles that are created using templates, the side by side view only shows the 'article body' field which is not used. Consequently it does not show any changes to t...
I'm trying to figure out a way to maintain Can Read access to a Knowledge Base for all end users (on the portal) but block all but a small group from contributing to the base using Can Contribute and a criteria. During my testing, I found out that en...
Hi there, I have enabled multiple article templates that will be used for a specific knowledge base.There are some knowledge bases that should only have the standard article template. on https://docs.servicenow.com/bundle/quebec-servicenow-platform/p...
