Knowledge article display attachments button
How can I make the "Display attachments" tick box to be ticked automatically when an attachment is added to the Knowledge article?
Knowledge Managers
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How to search for a keyword through ServiceNow's report in knowledge article ?
We need to search for a keyword in the Knowledge Articles body through reports, which section or field will point to article body for knowledge management team to search for the keywords.
Experience using Playbooks in ServiceNow or any other solution in ServiceNow - next best action
Dear knowledge managers,I wonder if anyone here has experience of using Playbook in ServiceNow or any other step by step instructions that can guide a newly employed user? Kind regards, Cristina
Expiring Knowledge Articles
Hi - Glad to see the notification of expiring articles notifications that are avail in Paris. However, a little bummed that it seems to only send an email at the first of the month. Is there an easy way to set up an alert to the Knowledge Admin when ...
AI Search for Knowledge in UI16 and Agent Workspace
Hi, Last thing I remember hearing was that SN AI search is available for SN Portals, Now Mobile and Virtual Agent only and there was no timeline on when this would be available elsewhere. Do we have any further info or timelines on if and when it may...
Knowledge Migration
HiI am slowly working through a requirement to move knowledge articles from an instance without versioning enabled to an instance with versioning already enabled. I am developing a script, but for now have extracted our 10 most popular articles to xm...
Resolved! Resetting view counts on articles as they progress through the workflow states?
Hi everyone, does anyone know if the view count of an article can be reset, so that once an article is published the view count will start again at 0, eliminating all views of article while is it been created? Or is there a way to report on the numbe...
Resolved! Outdated Knowledge articles are remaining active despite updated versions being published
Our knowledge manager left a couple of months ago; and I am trying to hold the fort until we get a new one. I have noticed that there are a lot of old versions of active articles which are remaining active despite their status being Outdated and new...
Pin document to Top of Results list
I haven't been able to find this in documentation - is there a way to pin a knowledge article to the top of a results list within a Knowledge category?I can feature the document in the "Featured Documents" widget on the homepage but the business is a...
ServiceNow KnowledgeBase or ClickLearn
Hi everybody, Does anyone know the the advantage of using ClickLearn over ServiceNow Knowledge Base? Why would one use one over the other? Fred
Label Articles available on ChatBoT
Is there a way to indicate or label an article in ServiceNow to highlight its availability on the ChatBoT that your organization is using?
Add reference Fields to Article Templates
I Want to be able to add a reference field type to an article template.For example, in our new knowledge base I would like the articles to be able to show the configuration item that are linked with when users are viewing them. When editing the templ...
Report Knowledge Gaps from incident and auto-assign?
When a knowledge gap is reported from an incident, a knowledge feedback task (KFT) is generated. The KFT is generated, but there is no assignee/author. Is there a way to auto-assign the KFT to the assignee or assignment group of the incident?
User who is not in "Can read" group for Knowledge base can read articles through direct link
I am a Knowledge manager in a company.There are multiple Knowledge bases in ServiceNow of the company.A group is set as "Can read" for one knowledge base(KB-1). In the top page on Knowledge bases, KB-1 is not visible to a user who is not a member of...
Spell Check in Google conflicting with "Insert Link" context menu
I've been working with my internal SNOW support team to try and get the Spell Check functionality working in Google Chrome. I've followed all the documentation online to make sure that spell checking is enabled. It works in other web sites.In Servi...
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