"Broken link" analysis on the portal and in article body

[Liz18]

Is there a report I can run to find "broken links" in article bodies and on the ESC portal? Example: a published article posted a hyperlink in the article body to another article that has been retired. When the user clicked on the retired link they get an error. How can I proactively run a report to find broken links such as this that reference outdated or retired articles? 

[jaimehonaker]

SO I found it, in the new portal, but have no idea how to tell you to view it. 🙂 I sent an email to the PM, who is newer to Knowledge Management. I'll post here when I hear back. 

[jaimehonaker]

I heard back from the PM and was told that it was considered for Vancouver but unfortunately they do not have bandwidth to solve for this due to big rocks.  It will be considered again in Washington.

I know, not the answer any of us want, but a lot of our dev teams have had larger priorities that have popped up. 

[yancydavis]

Hi Jaime -- Checking in to see if this is on the Washington roadmap, as we've got a huge demand for this functionality.  Thanks!

[Lesley W · Accepted solution]

Hi Liz,

Here is another post on this I saw recently https://community.servicenow.com/community?id=community_question&sys_id=4dae1c3adb9c9110b5d6e6be1396...

And here is the idea that has already been submitted and closed as "In Consideration" in the idea portal. If you can still vote on it I'd suggest you add your vote there rather than create a new idea as they'll just mark it as a duplicate.

There is an idea that could use more votes to show its importance.

Knowledge articles need automation to find bad urls/bad email addresses: https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=7a2ec28fdb079c106621d9d96896...

Hopefully, we'll get this in Vancouver as Jaime has said.

[Liz18]

Thank you so much!