"Broken link" analysis on the portal and in article body

Liz18 · ‎08-23-2022

Is there a report I can run to find "broken links" in article bodies and on the ESC portal? Example: a published article posted a hyperlink in the article body to another article that has been retired. When the user clicked on the retired link they get an error. How can I proactively run a report to find broken links such as this that reference outdated or retired articles?

Lesley W · ‎08-25-2022

Hi Liz,

Here is another post on this I saw recently https://community.servicenow.com/community?id=community_question&sys_id=4dae1c3adb9c9110b5d6e6be1396...

And here is the idea that has already been submitted and closed as "In Consideration" in the idea portal. If you can still vote on it I'd suggest you add your vote there rather than create a new idea as they'll just mark it as a duplicate.

There is an idea that could use more votes to show its importance.

Knowledge articles need automation to find bad urls/bad email addresses: https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=7a2ec28fdb079c106621d9d96896...

Hopefully, we'll get this in Vancouver as Jaime has said.

View solution in original post

DavidBReynolds · ‎01-30-2023

There is a simple report you can run on articles before they are retired that lists any other articles linked to it. What I've begun doing is running the report first and then removing or updating the link.

The report has these conditions, all of which must be met:

Knowledge base is Support AND

Status is Published AND

Article body contains (KB number of article being retired)

DW5 · ‎07-24-2023

@jaimehonaker - I am interested in this feature. Do you know if it is going to make the Washington release?