Hello,I've configured an Engagement Messenger for one of the client where it's features are working as intended except for Knowledge Articles. The Knowledge Articles are appearing to Authenticated Users, but not to Unauthenticated ones. Things I've t...
Hi I have a tour that launches on page load. Once people have taken the tour it does not not load again which is perfect (their name is now on the override list). However, they might actually want to take the tour again. We don't have tours on the b...
Basically as seen here whenever I change the sort option the Parent ID Number does not change. Is it actually possible to get the system to sort via the RITM number or not?
Hello, I'm trying to differentiate between empty, 0 (ratings are 1 - 5), and Other when I run a ratings report. Does anyone know the difference between the 3? Thanks in advance for your help!
Does anyone else have this issue? When I use the compare versions functionality on articles that are created using templates, the side by side view only shows the 'article body' field which is not used. Consequently it does not show any changes to t...
I'm trying to figure out a way to maintain Can Read access to a Knowledge Base for all end users (on the portal) but block all but a small group from contributing to the base using Can Contribute and a criteria. During my testing, I found out that en...
Hi there, I have enabled multiple article templates that will be used for a specific knowledge base.There are some knowledge bases that should only have the standard article template. on https://docs.servicenow.com/bundle/quebec-servicenow-platform/p...
Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...
How do I find/create/access a report that has all of our access groups and roles that has information about what access they have and where?
My team has run into a few cases where the Ownership Group of a published article is misassigned, and the true owner of the content can't edit the article/update the Ownership Group because they are not a member of the Ownership Group or a manager of...
When we type a URL into the KB article resolution, we don't have an issue. If we paste a URL into the KB article resolution, the link tries to open internally (in the same window) and won't display. The manually work around is to edit the article li...
I was wondering if everyone is aware or can confirm what I am about to say is correct: If you fail to add the criteria that Guest user account cannot read the knowledge base, you are at risk of external users accessing your internal knowledge by dire...
I have a table data which contains child knowledge category on it or the actual data items as structured as below:Category 1 -Category 1.1 -[item1,item2...] -Category 1.2 -[item1,item2...] -Category 1.2.1 -[item1,item2...] -Category 1.2....
I've been trying to come up with some KPI's for our Knowledge Articles, and I think Views Per Day would be useful for some of our articles. Is this something that can be calculated within ServiceNow? I've been exporting a list of articles and using E...
