Folks, I'm hoping someone can clarify as to the expected behavior of the SN platform. IssueIf a link in a KB articles has not been explicitly created to open in a new window, the default click <left-click> by the user will result in the error below: ...
Hello,Do you of any reason why is the description field not showing in the portal view and homepage view of and article?Platform View:Homepage ViewPortal ViewDo you know of any way to show the description field?To add on, I found this info message on...
Total newbie question. The organization I work for doesn't have a centralized IT department. There's about five different IT related departments. Plus there are groups that handle IT related tasks like the telecom group or developer groups. The organ...
Hi everyone, I would like some help figuring out how to check by name, who accessed the knowledge base and which articles were viewed by person.The aim would be to check which employees are not using the knowledge base, to disseminate it to them.
The table of contents (TOC) button has disappeared from the TinyMCE html editor when editing knowledge articles. The Format button had also disappeared. I went to System Properties > UI Properties and was able to successfully add format select to th...
Hello, I'm trying to differentiate between empty, 0 (ratings are 1 - 5), and Other when I run a ratings report. Does anyone know the difference between the 3? Thanks in advance for your help!
I'm trying to figure out a way to maintain Can Read access to a Knowledge Base for all end users (on the portal) but block all but a small group from contributing to the base using Can Contribute and a criteria. During my testing, I found out that en...
Hi there, I have enabled multiple article templates that will be used for a specific knowledge base.There are some knowledge bases that should only have the standard article template. on https://docs.servicenow.com/bundle/quebec-servicenow-platform/p...
How do I find/create/access a report that has all of our access groups and roles that has information about what access they have and where?
My team has run into a few cases where the Ownership Group of a published article is misassigned, and the true owner of the content can't edit the article/update the Ownership Group because they are not a member of the Ownership Group or a manager of...
When we type a URL into the KB article resolution, we don't have an issue. If we paste a URL into the KB article resolution, the link tries to open internally (in the same window) and won't display. The manually work around is to edit the article li...
I was wondering if everyone is aware or can confirm what I am about to say is correct: If you fail to add the criteria that Guest user account cannot read the knowledge base, you are at risk of external users accessing your internal knowledge by dire...
I've been trying to come up with some KPI's for our Knowledge Articles, and I think Views Per Day would be useful for some of our articles. Is this something that can be calculated within ServiceNow? I've been exporting a list of articles and using E...
I'm trying to figure out why the View Log for a Knowledge Article and the view count differ. Not only are the number of views vastly different (and I understand that an author/ editor would have more views during the creation/ editing phases), but th...