"Checkout" button for articles has disappeared for the author of articles even though she has knowledge role.

[AR16]

Author of article is no longer able to check out her own articles. The checkout button has disappeared for all her articles. How do I get it back?

Her roles have not changed. She still has knowledge role 

There have been no changes to ACL or UI actions.   

[RaghavSh]

1. Checkout button is available only on the latest article version

2. Also check if she satisfies all the conditions applied in "checkout" button UI action.

[RaghavSh]

Hi,

Is your issue fixed?

[sameeralikhan]

If you have versioning installed.

All the previous Versions of the KB has to be in the OUTDATED state in order to view the CheckOut Option.

OR
You can check the Condition Field of the Ui Action to further evaluate.

I hope this helps!

[Lauren Methena]

Hi, AR! We've experienced this, too.

Is the Checkout button disappearing for one article or across the board with all articles?

When it's happened to us, it's usually a one-off thing - a glitch that we can't find the answer to. (It just doesn't happen that often.)

This answer may not be the most satisfactory answer, but we have found that if the knowledge owner or another knowledge manager or even the admin goes in and pushes the article to the next stage (either pulling it back to Draft or Publishing and then checking out for the author), that "unsticks" the article, and the author (or knowledge manager in our case) can proceed as usual.

You may also want to check to make sure that the groups you're using for the knowledge article access haven't had the roles changed within them. The role change could have happened at the group level.

Hope this helps at least in part! I'll be following to see what the right solution is for you!

Thanks!

Lauren