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Forum Posts

Article attachments in the attachments widget.

Hi, hoping someone can help.  I am seeing an issue that whenever an image is pasted into a Knowledge article it then uploads into the attachment's widget/ sidebar.  This is problematic especially with longer docs where multiple images have been added...

Tam_Mailley by Tera Contributor
  • 1649 Views
  • 5 replies
  • 8 helpfuls

Additional functions in Knowledge Articles

Has anyone added dropdown menus in knowledge articles with links to anchors that take the reader to a certain section of the article.  Also, has anyone added tabs within a knowledge article allowing the reader to click on a tab to view information sp...

Mike Hussey by Tera Contributor
  • 1853 Views
  • 5 replies
  • 2 helpfuls

Bulk Update of Knowledge Articles using List Editor

Hi, I have had a few examples recently where I've needed to bulk update knowledge articles - for example changing Category and Valid To dates on dozens of articles. At the moment the only way for me to do this is manually one by one, or submitting a ...

Janelle3 by Tera Contributor
  • 5568 Views
  • 13 replies
  • 25 helpfuls

Getting Started with HR KPIs

I'm familiar with knowledge usage and attaching knowledge to HR cases, but what other HR KPIs do you all use? We have some case deflection too. Can you tell me which HR KPIs you are using and how you set them up in the system? Thanks.

rosenst22 by Tera Contributor
  • 225 Views
  • 1 replies
  • 0 helpfuls

Allow user filtering articles on Contextual Search

Hi all, I have a requirement to allow users to filter the Contextual Search results on an incident form. I see that there is something called Filter Conditions that apply static filters on Contextual Search, but what we need is rather something like ...

kimlindgren_0-1720698189875.png

Viewing content as another user

How do you all cope with this problem?   We do not have HRSD, so this solution will not help.Person (let's call him Joe) works in Germany and is able to see relevant knowledge articles, because we have user criteria (can read = all Germany employees)...

Tilly Penn by Tera Contributor
  • 361 Views
  • 2 replies
  • 0 helpfuls

Knowledge Base ownership groups

Hi all, Does anyone know if ownership groups and assignment groups are the same or different? Just trying to get a better understanding of how our knowledge base is set up as I've only recently taken over management of it. Thanks, Charlotte.

csinnett by Tera Contributor
  • 8245 Views
  • 8 replies
  • 8 helpfuls
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