"Checkout" button for articles has disappeared for the author of articles even though she has knowledge role.
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03-22-2021 07:57 AM
Author of article is no longer able to check out her own articles. The checkout button has disappeared for all her articles. How do I get it back?
Her roles have not changed. She still has knowledge role
There have been no changes to ACL or UI actions.
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07-11-2022 01:28 PM
When I have seen this it was due to someone else having the article checked out.
I am having a problem with the checkout button opens a new draft of the article but it cannot be edited.
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01-17-2023 06:44 AM
Late but I found this issue as well. Fixed with https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820650
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01-17-2023 06:49 AM
- Configure the Revised By Field > Impersonate with the Revised By user and see if you can see the CheckOut button?
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01-17-2023 06:59 AM
Revised by is empty