"Checkout" button for articles has disappeared for the author of articles even though she has knowledge role.

AR16
Tera Expert

‎03-22-2021 07:57 AM

Author of article is no longer able to check out her own articles. The checkout button has disappeared for all her articles. How do I get it back?

Her roles have not changed. She still has knowledge role 

There have been no changes to ACL or UI actions.   

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8 REPLIES 8

kgd1958
Kilo Explorer
In response to Lauren Methena

‎07-11-2022 01:28 PM

When I have seen this it was due to someone else having the article checked out.

I am having a problem with the checkout button opens a new draft of the article but it cannot be edited.

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Max Dore
ServiceNow Employee
ServiceNow Employee

‎01-17-2023 06:44 AM

Late but I found this issue as well. Fixed with https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820650

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sameeralikhan
ServiceNow Employee
ServiceNow Employee

‎01-17-2023 06:49 AM

- Configure the Revised By Field > Impersonate with the Revised By user and see if you can see the CheckOut button?

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Max Dore
ServiceNow Employee
ServiceNow Employee
In response to sameeralikhan

‎01-17-2023 06:59 AM

Revised by is empty

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