"Retire" button is not showing up for knowledge managers, knowledge admins

[Mikee Laurel]

Good day!  For some reason, the "Retire" button won't show up in the knowledge article form for users who already have the knowledge_admin and knowledge_manager role; it is only visible for users who have the admin role.

I already made sure that the users' names are included in under the Managers of the knowledge bases

I also followed the knowledge articles below but the issue remained unresolved:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719100

https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/product/knowledge-management/concept/c_RetiredKnowledgeArticles.html

 Only administrators and knowledge administrators can view articles after they are retired - but it doesn't work in our instance.

[Andrea Elms]

Simple check first, do they have contribute permissions for the KB 🙂

[sameeralikhan]

- Check if all the previous versions of the article are in an Outdated State?

- Check the issue by impersonating the "Last Revised By" user.

[Mark Manders]

Did any of these suggestions help? Is your issue resolved? If so, please mark the answer to your question as 'correct' or 'helpful' so other Community users can use this question as a reference to resolve their own issues.

Kind regards,
Mark