Relate Knowledge articles to Business Services
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08-04-2023 10:00 AM
In ServiceNow docs when creating a Business Service, it is indicated that you can relate knowledge articles, but there doesn't seem to be anyway to do this. I looked at the Knowledge Base and you can associate a base to a product, but am I missing something? There is no related list on the Knowledge Article Page that connects to the CMDB. Thoughts?
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08-04-2023 10:20 AM
the table m2m_kb_ci contains the records relating between kb articles and configuration items. when adding a new entry, you can filter the configuration item by class of business service.
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08-06-2023 09:02 PM
Hello Phillip, thanks for this question. May I please know what the benefits will be of relating knowledge articles to Business services?
