Retiring a Draft Knowledge Article

[DavidBReynolds]

Hello everyone

Is there a way to retire an article in Draft status, especially with an expired Valid to date?

I'm finding many of these articles in our knowledge bases written by former employees. I would like to clean them up but I cannot seem to do it.

I might be missing a permission or now know the correct way retire them.

In some situations, I can click Delete to remove the most recent version. When that happens, I have the option to retire them. However, once an article expires, that method no longer works.

Thanks for your comments and suggestions.

FYI: We are using the Xanadu release.

[BukkapatnamAsh]

I order to retire draft version, the workflow will not allow us to retire the draft version directly.

We must delete the draft version and then retire the article.

Article workflow in ServiceNow: Draft > Review > Scheduled for publish > Published > Pending retirement > Retired > Outdated

[Lucas Vieites]

Indeed, deleting the Draft version leaves the article in the last published version, which you can then retire. If the article has no published version (it's a 0.x version), then it will be deleted completely.

Let me know if this has helped you by marking my reply as "Helpful".
Thank you,
Lucas