Retiring articles with a two step workflow

[csinnett]

Hi all,

Our knowledge base is set up to have two approvals one by subject matter experts in the ownership group and the second by someone with a knowledge admin role. 

it would be useful for the knowledge manager to be able to retire articles (for decommissioned services for example) without having to get the ownership group to approve it first. At the moment it takes a huge amount of chasing of people to approve the retirement of articles. 

Is there a way that for approvals we still have the two step process but for retirement it’s only one step? 

Thanks,

Charlotte.

[Dave Littlejohn · Accepted solution]

You will need a separate workflow defined with only the knowledge manager approval for retirement.

Once that workflow is created, set the Retire Workflow on the Knowledge Base to that knowledge manager only workflow while keeping the Publish Workflow set to the two step approval workflow:

[Per-Kristian BM]

You use what publish or retire workflow that best fit your needs for that particular KB.

I am not a developer, but I see your need and I am sure that you can make it so that there is a one step retireapproval workflow on the base for any agents using it, but the knowledge manager can themselves approve retirement of articles.

[Dr Atul G- LNG]

Hi @csinnett 

Hi all,

Our knowledge base is set up to have two approvals one by subject matter experts in the ownership group and the second by someone with a knowledge admin role. 

Atul: Yes it is possible.

it would be useful for the knowledge manager to be able to retire articles (for decommissioned services for example) without having to get the ownership group to approve it first. At the moment it takes a huge amount of chasing of people to approve the retirement of articles. 
Atul: Yes , this can be done, but there will be some way either description or category or something else matches to bypass one approval. It is required good amount of scripting and not recommended 

Is there a way that for approvals we still have the two step process but for retirement it’s only one step?