Hi all, Is there a way to ensure specific sections of articles in a knowledge base available to several groups can only be viewed by one group? I'm looking at ways we can improve our knowledge articles and a lot of them could have extra information a...
Hi again, Now I'm seeking best practice tips regarding knowledge bases in SN, which are the limitations and possibilities in having one versus several knowledge databases. We have today a setup with 3 knowledge bases - one for news, one for WoW (rout...
I have a customer service portal that's broken up into sections, say Sales and Accounting and access to them is based on roles. I have Get Help forms set up on both sections that are very similar, say "How to update your address". While they are sim...
Is ServiceNow Contract Management a standalone module or it is a component of another ServiceNow modules? Are there any installation fees involved with it?
How does it work to use knowledge block when creating a new article? Is the concept similar to parent-child? And I guess knowledge block is a function you need to activate in ServiceNow? I would like to hear you experiences with using knowledge block...
Hi, all! I posted this question in CMS as well, but really this is a knowledge manager question. I hope someone out there has some ideas. Has anyone found a reliable way to look up articles that contain knowledge blocks - specifically, if I want t...
Hello everyone. We have a resource that is currently built in SharePoint but uses some 3rd party tool so it is in html or xml or something. We can export it to PDF or Word docs, and need to do a mass import to a ServiceNow knowledge base as soon as...
Does anyone have advice on how to migrate WordPress articles to ServiceNow knowledge articles? We have a client that was using WordPress as their knowledgebase so each article has it's own page, but now we need to move all that content (including lin...
Has anyone else run into this issue, where Knowledge Blocks do not apply their security settings properly when a User has contribute rights to the knowledge base. I.e. They can view all blocks no matter if they are placed on the can not view list. ...
I see this field in the article, but unsure exactly what it does, what is the purpose of this? LanguageLanguage in which you are creating the article. The list is populated based on the languages enabled for the selected knowledge base.
Good morning Community,I am working on a taxonomy project that includes adding Topics to existing posts.I believe this can be done with a CSV file that contains the sys_id for the post as well as the Topic(s) to be added; any anyone within confirm pl...
Hello, We are in the process of implementing ServiceNow PPM module. As we are working through Demand and Project, several teams are asking to define the fields so we have a consistent meaning across all users (e.g., start date in Demand can have di...
We are using versioning of knowledge articles in ServiceNow. However, it is inevitable that some users copy the link from the address bar instead of getting the permalink from the Copy permalink button. Hence, even when an article is already updated,...
We're currently in the process of upgrading to Tokyo, and I'm seeing issues with <style></style> tags within the HTML of knowledge articles. We have several articles in our HR knowledge base in production that use style tags to create buttons, or c...
Bear with me - this is a long one!! With ZING it was possible to understand why some articles floated to the top of the search results and to address issues by:1. Adjusting the weighting to prioritise meta, title and description 2. Tell authors to w...
