Hello everyone. We have a resource that is currently built in SharePoint but uses some 3rd party tool so it is in html or xml or something. We can export it to PDF or Word docs, and need to do a mass import to a ServiceNow knowledge base as soon as...
Does anyone have advice on how to migrate WordPress articles to ServiceNow knowledge articles? We have a client that was using WordPress as their knowledgebase so each article has it's own page, but now we need to move all that content (including lin...
Has anyone else run into this issue, where Knowledge Blocks do not apply their security settings properly when a User has contribute rights to the knowledge base. I.e. They can view all blocks no matter if they are placed on the can not view list. ...
I see this field in the article, but unsure exactly what it does, what is the purpose of this? LanguageLanguage in which you are creating the article. The list is populated based on the languages enabled for the selected knowledge base.
Good morning Community,I am working on a taxonomy project that includes adding Topics to existing posts.I believe this can be done with a CSV file that contains the sys_id for the post as well as the Topic(s) to be added; any anyone within confirm pl...
Hello, We are in the process of implementing ServiceNow PPM module. As we are working through Demand and Project, several teams are asking to define the fields so we have a consistent meaning across all users (e.g., start date in Demand can have di...
We are using versioning of knowledge articles in ServiceNow. However, it is inevitable that some users copy the link from the address bar instead of getting the permalink from the Copy permalink button. Hence, even when an article is already updated,...
We're currently in the process of upgrading to Tokyo, and I'm seeing issues with <style></style> tags within the HTML of knowledge articles. We have several articles in our HR knowledge base in production that use style tags to create buttons, or c...
Bear with me - this is a long one!! With ZING it was possible to understand why some articles floated to the top of the search results and to address issues by:1. Adjusting the weighting to prioritise meta, title and description 2. Tell authors to w...
Just wondering if there are any other knowledge managers out there that have the ability to assign a flag left on a published knowledge article directly to an Ownership Group/Assignment Group. I do have the ability to create (and subsequently assign)...
When someone clicks on "This Helped" within a Knowledge Article using Next Experience UI, what table is that answer stored in? Thanks!
We are consolidating 5 portals into employee center and wanted to know what happens to the permalinks once all the articles are moved over to employee center? For example if IT has a permalink within a knowledge article referencing another article in...
When someone subscribes to a knowledge base it shows on each article that it is subscribed in that knowledge article. It sends notifications for new and revised articles as per settings for knowledge base notifications. However it does not send artic...
I've searched high and low for information in the ServiceNow product documentation and community, but I can't find an answer to this question: what is the Active field for in the Knowledge Article header fields? Is it for making a previous version of...
With Ownership Groups activated, is it possible to still include approval from the Knowledge Base managers/owner as part of the publish workflow? Or is the only option to have the Ownership Group members be the sole approval required? Thanks in advan...
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