Resolved! Right click menu missing on knowledge documents after upgrading to Tokyo.
It is now just a Link option instead of the previous windows menu, accepting spelling suggestions, copy paste, etc. See screen shots.
Forum Posts
Resolved! Adding Additional Templates
I had an inquiry about adding additional templates to the official list of templates available from ServiceNow. Is that possible? Please note I'm not referring to templates that can be added via the knowledge article form, but the templates in the ...
Resolved! Available for script - on assignment group
Dear knowledge wizards I need a little scripting help!I have found this script in another article but I need it "refitted" for my needs and I am bad at scripting ;D Instead of the script checking for which country I need it to check which assignment ...
Resolved! How to create static text/footer?
Hi all I'm new to ServiceNow and was wondering how we can create static text/footers for articles? We have a footer that we want to be the same across all articles - can Knowledge Blocks work in this way? Or is there another way? Currently the footer...
Can you delete incorrect feedback?
Hi all, Is it possible to delete incorrect feedback/ratings. I am getting feedback that articles are unhelpful and when I query it the user says they made a mistake. What can we do in that instance as it affects the overall stats.
What is the 'Meta Description' (meta_description) field used for on a KB article
Hi, there is plenty of information around the use of the 'Meta' field on a knowledge article but very little on the 'Meta Description' field - there is no 'hint' text when hovering over the field for example. I can see that it is automatically popula...
Resolved! Assign Article Template to a Specific Knowledge Base
Is there a way to specify an article templates as being for only a certain knowledge base?
knowledge views filter
I am trying to filter the articles to show views in the last 30 days, I know I can show the view count as a column on the table but that is the views over the whole time isn’t it so if an article has been on the system for years it’s always going to ...
Remove Horizontal Scroll Bar
Hello everyone,This is my first time creating a Knowledge Article in ServiceNow and I can't really make my article centered and remove this Horizontal scrollbar. I've currently set the width of my body class to 750px so that the readers wont need to ...
Suggested knowledge articles when submitting queries
Hi there, We want to restrict suggested knowledge articles for users when they are submitting queries to just the articles in their knowledge base. For context: Currently in my organisation we have around 80 knowledge bases in ServiceNow for HR. The ...
Opening article in the new tab
Hi all, We cannot open the article in the new tab (an error has been attached).Could you please guide me on where is the issue and how we can solve it? Is that a Knowledge Manager or Developer thing? Thank you in advance! Ania
automatic publishing
We have knowledge article that come in via an integration in the Draft state. We want the articles to be published automatically without a person having to select the "published" button. How can we do this?
article templates, add in stock text so that the creator can modify it
Hello, i am using article templates and I see largely it's for formatting the user text and making sections with new formats. my issue is I'm trying to add stock text into the article template fields, the body, so that knowledge creators can modify ...
OOB KCS Demo with ServiceNow
Hi there, does anyone have a demonstration of how KCS works for their company within ServiceNow?
Knowledge Article not launching
Hi All, I am having a problem since enabling Next Experience with Knowledge articles with images. When I search for an article from the portal and click on it, it downloads instead of displaying.
