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Resolved! Word count on KBA

I'm trying to get some statistics on our Knowledge Articles.  I need to know word count, average length of the body, average number of characters, shortest article, longest article etc.  Can anybody help?

Tilly Penn by Tera Contributor
  • 1779 Views
  • 2 replies
  • 3 helpfuls

Resolved! Attachments not visible in articles for other users

Hi all,I am experiencing an issue where I have copied an article I have made from one knowledge base and inserted the copied content into a new article placed in another knowledge base. All in the same SN instance.But the pictures inserted is not vie...

Preparing content for knowledge articles in new instances

We recently went through a merger and are preparing for a greenfield deployment. While some of the articles may be pulled over, we're wanting teams to create content prior to a time that they'll have access to the new environment. Anyone have experie...

Maura by Tera Expert
  • 925 Views
  • 3 replies
  • 5 helpfuls

Best practice when it comes to knowledge bases in SN

Hi again, Now I'm seeking best practice tips regarding knowledge bases in SN, which are the limitations and possibilities in having one versus several knowledge databases. We have today a setup with 3 knowledge bases - one for news, one for WoW (rout...

ServiceNow Contract Management

Is ServiceNow Contract Management a standalone module or it is a component of another ServiceNow modules? Are there any installation fees involved with it?

Ankur Thole by Tera Contributor
  • 7706 Views
  • 4 replies
  • 1 helpfuls

Knowledge block - how does that work?

How does it work to use knowledge block when creating a new article? Is the concept similar to parent-child? And I guess knowledge block is a function you need to activate in ServiceNow? I would like to hear you experiences with using knowledge block...

Resolved! Search for Knowledge Blocks in Knowledge Articles

Hi, all! I posted this question in CMS as well, but really this is a knowledge manager question. I hope someone out there has some ideas.   Has anyone found a reliable way to look up articles that contain knowledge blocks - specifically, if I want t...

Bulk knowledge import of at least 10,000 pages

Hello everyone.  We have a resource that is currently built in SharePoint but uses some 3rd party tool so it is in html or xml or something.  We can export it to PDF or Word docs, and need to do a mass import to a ServiceNow knowledge base as soon as...

Migrate from WordPress

Does anyone have advice on how to migrate WordPress articles to ServiceNow knowledge articles? We have a client that was using WordPress as their knowledgebase so each article has it's own page, but now we need to move all that content (including lin...

Ryan S by Kilo Sage
  • 577 Views
  • 3 replies
  • 2 helpfuls
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