Based on this documentation
Wildcard characters allow searching for patterns and variations (servicenow.com)
we activated Wildcards (e.g. *) in the (Zing) search for our Knowlegde Base via Service Portal with this result:
- Searching for a string with a wildcard at the end (like clipboar* to find results for clipboard) works as expected within less than 2 seconds. -> OK
- Searching for a string with a wildcard at the beginning (like *lipboard) also opens the expected results (here 2 matches) but with a searching time of > 2 minutes. If I use % as leading wildcard (%lipboard), the search takes ~1,5 minutes.
Did anyone experience similar or can give me a hint what could be wrong (we're currently on Utah)
Thanks
Joachim
