Resolved! Right click menu missing on knowledge documents after upgrading to Tokyo.
It is now just a Link option instead of the previous windows menu, accepting spelling suggestions, copy paste, etc. See screen shots.
Forum Posts
Resolved! How to create static text/footer?
Hi all I'm new to ServiceNow and was wondering how we can create static text/footers for articles? We have a footer that we want to be the same across all articles - can Knowledge Blocks work in this way? Or is there another way? Currently the footer...
What is the 'Meta Description' (meta_description) field used for on a KB article
Hi, there is plenty of information around the use of the 'Meta' field on a knowledge article but very little on the 'Meta Description' field - there is no 'hint' text when hovering over the field for example. I can see that it is automatically popula...
Resolved! Assign Article Template to a Specific Knowledge Base
Is there a way to specify an article templates as being for only a certain knowledge base?
Remove Horizontal Scroll Bar
Hello everyone,This is my first time creating a Knowledge Article in ServiceNow and I can't really make my article centered and remove this Horizontal scrollbar. I've currently set the width of my body class to 750px so that the readers wont need to ...
Suggested knowledge articles when submitting queries
Hi there, We want to restrict suggested knowledge articles for users when they are submitting queries to just the articles in their knowledge base. For context: Currently in my organisation we have around 80 knowledge bases in ServiceNow for HR. The ...
Opening article in the new tab
Hi all, We cannot open the article in the new tab (an error has been attached).Could you please guide me on where is the issue and how we can solve it? Is that a Knowledge Manager or Developer thing? Thank you in advance! Ania
automatic publishing
We have knowledge article that come in via an integration in the Draft state. We want the articles to be published automatically without a person having to select the "published" button. How can we do this?
article templates, add in stock text so that the creator can modify it
Hello, i am using article templates and I see largely it's for formatting the user text and making sections with new formats. my issue is I'm trying to add stock text into the article template fields, the body, so that knowledge creators can modify ...
OOB KCS Demo with ServiceNow
Hi there, does anyone have a demonstration of how KCS works for their company within ServiceNow?
Knowledge Article not launching
Hi All, I am having a problem since enabling Next Experience with Knowledge articles with images. When I search for an article from the portal and click on it, it downloads instead of displaying.
Resolved! Synonym Dictionary question
Hey me and my team are looking for ways to get better search results in our knowledge base and think that a complete synonym Dictionary would be a great start, the problem is that our base and users are Norwegian/swedish/danish but they mostly search...
Resolved! Alt text not displaying
Hi all, I added alt text to some images in a ServiceNow article. However, when I view the article, either in the back-end fulfiller view or the user-facing service portal, I can't view the alt text; it doesn't appear when I click on or hover over the...
Recommendations for best practices for embedding videos in knowledge articles
Hello! We're exploring embedding videos in our ServiceNow knowledge articles, now that we are able to do this successfully. Interested in your experiences with embedding videos. Do you have a policy or any style guidelines about embedding them? W...
Resolved! What HTML features have you been able to successfully implement in your knowledge articles?
I've been looking for ways to make our content a little fancier. I thought it may be helpful for us to share the HTML features we use. I have 2 that I will share: Colored "note bubbles" that we use for NOTE, IMPORTANT, WARNING, etc (we have each ty...
