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Forum Posts

Resolved! Transfer Confluence to ServiceNow KB

Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing. 

knowledge views filter

I am trying to filter the articles to show views in the last 30 days, I know I can show the view count as a column on the table but that is the views over the whole time isn’t it so if an article has been on the system for years it’s always going to ...

Remove Horizontal Scroll Bar

Hello everyone,This is my first time creating a Knowledge Article in ServiceNow and I can't really make my article centered and remove this Horizontal scrollbar. I've currently set the width of my body class to 750px so that the readers wont need to ...

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jeeerwin123 by Tera Contributor
  • 1784 Views
  • 2 replies
  • 0 helpfuls

Suggested knowledge articles when submitting queries

Hi there, We want to restrict suggested knowledge articles for users when they are submitting queries to just the articles in their knowledge base. For context: Currently in my organisation we have around 80 knowledge bases in ServiceNow for HR. The ...

Ashish32 by Tera Contributor
  • 1527 Views
  • 1 replies
  • 0 helpfuls

Opening article in the new tab

Hi all, We cannot open the article in the new tab (an error has been attached).Could you please guide me on where is the issue and how we can solve it? Is that a Knowledge Manager or Developer thing?  Thank you in advance!  Ania

AnnaJu by Tera Contributor
  • 1002 Views
  • 5 replies
  • 0 helpfuls

automatic publishing

We have knowledge article that come in via an integration in the Draft state. We want the articles to be published automatically without a person having to select the "published" button. How can we do this?  

Knowledge Article not launching

Hi All,  I am having a problem since enabling Next Experience with Knowledge articles with images. When I search for an article from the portal and click on it, it downloads instead of displaying.

Kevin42 by Tera Contributor
  • 1080 Views
  • 5 replies
  • 3 helpfuls

Resolved! Synonym Dictionary question

Hey me and my team are looking for ways to get better search results in our knowledge base and think that a complete synonym Dictionary would be a great start, the problem is that our base and users are Norwegian/swedish/danish but they mostly search...

Hegra by Tera Contributor
  • 829 Views
  • 2 replies
  • 2 helpfuls

Resolved! Alt text not displaying

Hi all, I added alt text to some images in a ServiceNow article. However, when I view the article, either in the back-end fulfiller view or the user-facing service portal, I can't view the alt text; it doesn't appear when I click on or hover over the...

ahamann by Tera Contributor
  • 4131 Views
  • 5 replies
  • 3 helpfuls
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