Thank you everyone, our 20 slots filled up within a day. I appreciate this community's willingness to share and engage in research. I'm leaving this post up to reduce confusion if you saw it and were returning to it, and to make you aware of future research opportunities which will be posted in this discussion on Community.
Influence design decisions on upcoming upgrades to Generate Knowledge Article Flow by participating in this 75-minute online workshop.
Dear Knowledge Manager discussion members,
Help elevate the quality of knowledge articles generated from the “Generate Knowledge Article” flow within a case, incident, or problem Workflow; bring your company’s experience to this 75-minute workshop and help us design customer-first experiences.
Workshop Dates: February 26 or 27
Workshop Signup: Slots full
Duration: Approximately 75-minutes
Workshop Topics Include:
· Review up to two work-in-progress designs
· Share concerns, questions, and suggestions for improvement
Thank you in advance for your valuable contribution to our knowledge management initiatives.
ServiceNow Product & Design Teams
