Slots full: Knowledge Management Research Workshop Invitation (Feb 26/27)

[Ashley Snyder]

Thank you everyone, our 20 slots filled up within a day. I appreciate this community's willingness to share and engage in research. I'm leaving this post up to reduce confusion if you saw it and were returning to it, and to make you aware of future research opportunities which will be posted in this discussion on Community.

Influence design decisions on upcoming upgrades to Generate Knowledge Article Flow by participating in this 75-minute online workshop. 

Dear Knowledge Manager discussion members, 

Help elevate the quality of knowledge articles generated from the “Generate Knowledge Article” flow within a case, incident, or problem Workflow; bring your company’s experience to this 75-minute workshop and help us design customer-first experiences.  

Workshop Dates: February 26 or 27 

Workshop Signup: Slots full

Duration: Approximately 75-minutes  

Workshop Topics Include: 

·         Review up to two work-in-progress designs  

·         Share concerns, questions, and suggestions for improvement 

Thank you in advance for your valuable contribution to our knowledge management initiatives.

ServiceNow Product & Design Teams 

[RaghuBellamkond]

The slots were filled before our time zone became active. If there are any plans to extend the slots, please inform us and limit the seats based on the time zones.

Here are my recommendations:

1. Evaluate the content drafted against the Article Guidelines and assign an AQI score. This will help the author prioritize areas for improvement before finalizing the article for publication or review.
2. Enable the capability to transfer images from Incidents/Cases to Draft articles and permit editing of images within the article.
3. Gather the text from images in the backend (Alternative Description field) to enhance search results.