table of contents on a knowledge article

John_Wilkes
Tera Expert

‎04-07-2025 05:13 AM

Not sure if this is just me, my instance of a fault.

 

I keep getting HTML code appear in my article body. This happens if I insert a table of contents and then make the heading for the table of contents bold . When I refresh the table the table of contents heading is no longer bold and has code either side of the heading.

 

This happens the same if I use italics or underlining.

 

Just wondered if anyone else got this or knew how to stop it happening.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to John_Wilkes

‎04-07-2025 08:53 AM

Hi @John_Wilkes 

 

I think logging a Now support case is only option here now.

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Kim27
Tera Guru

‎04-07-2025 07:09 AM

Hi John, I have the same problem when I change the font size. I'm not sure who thinks a font size of 8 is a great default for anything! I manually remove the code on the front end and it seems to keep the formatting. I haven't investigated a longer term fix because we don't use TOC very often.