table of contents on a knowledge article
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04-07-2025 05:13 AM
Not sure if this is just me, my instance of a fault.
I keep getting HTML code appear in my article body. This happens if I insert a table of contents and then make the heading for the table of contents bold . When I refresh the table the table of contents heading is no longer bold and has code either side of the heading.
This happens the same if I use italics or underlining.
Just wondered if anyone else got this or knew how to stop it happening.
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04-07-2025 08:53 AM
Hi @John_Wilkes
I think logging a Now support case is only option here now.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-07-2025 07:09 AM
Hi John, I have the same problem when I change the font size. I'm not sure who thinks a font size of 8 is a great default for anything! I manually remove the code on the front end and it seems to keep the formatting. I haven't investigated a longer term fix because we don't use TOC very often.