Tabs and Accordions in Knowledge Article

[wow-on-now]

Hi Everyone,

I am curious to see if anyone has tried to successfully have tabs and accordions in a knowledge article which is easy to maintain by authors that are not HTML experts. 

[Aerin]

Agreed. There's no way they'd consider this a reasonable, justifiable expense. 

[wow-on-now]

It all depends on whether you can show the ROI for the tools being used. For 2 authors, if you save 2 hours per day using a tool like this, it would already pay for itself and the company would have much better and actionable content and 25% efficiency gain for the 2 authors.  

[chapmak]

Quite jealous at the moment.    Here is a great idea for ServiceNow.   Either buy Intellective out so you can add it to ServiceNow or license their product and kick TinyMCE to the curb.   Just don't charge thousands extra.

[Kim27]

If anyone is interested, here's the expand/collapse idea in the SN idea portal. It only has 68 votes - but it's 5 years old. Maybe the ServiceNow team can weigh in on plans to implement this functionality. 

https://support.servicenow.com/now?id=view_idea&sysparm_idea_id=afd6d6bddba444100be6a345ca961984&sys...

[Kristin J]

Many may know this already but since I found this areticle while trying to look for guidance on when to use an accordion, I thought I'd pop in to say that the accordion function from TinyMCE is included in Xanadu. 🙂