Taxonomy in Employee Center Pro

[Shaina]

Hi, I have a question about how taxonomy in employee center pro works. We currently have a taxonomy built with topics. My understanding is that categories are created in the KB level and they can be "routed" to the topics in the taxonomy by selecting the topic in the article at the top. How do you do this? Currently, we have articles that have the topic field at the top of the article. This topic in the field doesn't match our taxonomy topics (attachment Topic Article). Right now we have to manually attach the article to the correct spot in the Employee Center Pro front end by using assigned topics at the bottom of the article. What are we doing wrong? Is there a field that needs to be added to the articles in order for it to work correctly?

[shannont · Accepted solution]

We are in the implementation phase for Employee Center Pro so not quite the expert yet.  This seems to address the question?

[Shaina]

Thank you . After speaking with a SN rep, we found that routing categories to taxonomy topic, then rescheduling the job that pulls the new content created in the categories to daily. Is going to help. We are now looking into creating a scheduled job to automatically add the new content to the categories.

[Eoghan Sinnott]

Hi Shaina, 

Unfortunately, and somewhat confusingly, the 'Topic Article' in the knowledge form and on the kb_knowledge table is unrelated to the Topics on the Employee Center. This topic (and category) precedes Employee Center and only shows on the knowledge portal view. 
 
The Assigned Topic in the Related list section is the correct way to add an individual article to the Employee Center Topic. You can also add it from the 'Content Taxonomy' module, using Connected Content. You can also create new Topics here from the 'Topics' option. 

 
You should also take a look at the option for tracking new content that is being created through 
https://docs.servicenow.com/bundle/xanadu-employee-service-management/page/product/employee-center/c...

Please consider marking my reply as Helpful and/or Accept Solution, where applicable. Thanks!