The behavior of "copy link" has changed due to San Diego version upgrade

[hirai1]

The behavior of the "Copy Link" button on the Knowledge screen in Agent Workspace has changed. When I contacted support about this, I got an interesting answer, so please help me.

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In Rome, the corresponding UI Action was controlled by sys_ux_lib_source_script - sn-component-workspace-knowledge, but from San Diego it is controlled by sys_ux_client_script - Article actions.
https://xxxx.service-now.com/nav_to.do?uri=sys_ux_client_script.do?sys_id=4ef545ec531310108bd7ddeeff7b1205

sys_ux_client_script - It is possible to change the transition destination portal with Article actions, but I am very sorry, but the change is not reflected in Legacy Agent Workspace.
Only workspaces that can be edited in UI Builder are reflected. (CSM Configurable Workspace, etc.)
https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/csm-config-workspace-set-up.html

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＞sys_ux_client_script - It is possible to change the transition destination portal with Article actions, but I am very sorry, ＞but the change is not reflected in Legacy Agent Workspace.

＞Only workspaces that can be edited in UI Builder are reflected. (CSM Configurable Workspace, etc.)

Does anyone know how to change the behavior of the copy link button in the Legacy Agent Workspace?

[Farah6]

Hello,

Did you manage to find out how to change the behaviour of the "Copy Link" button in Legacy Agent workspace? I have the same requirement as well. It would be very helpful if you could let me know of the solution for this.

Thanks.