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Resolved! Taxonomy in Employee Center Pro

Hi, I have a question about how taxonomy in employee center pro works. We currently have a taxonomy built with topics. My understanding is that categories are created in the KB level and they can be "routed" to the topics in the taxonomy by selecting...

Shaina by Tera Contributor
  • 1734 Views
  • 3 replies
  • 3 helpfuls

Resolved! Links to Knowledge articles

Hi folks, I'd like to know if the link for a knowledge article is stored in a field that I can export or if it is generated solely on the fly. I have report of knowledge articles (outside of ServiceNow) that I would like to not only include the artic...

amarks by Tera Expert
  • 2437 Views
  • 5 replies
  • 6 helpfuls

Date Range on Knowledge Use Report

I am working on updating and increasing our use of reports in relation to our Knowledge Base and the usage of it's articles. I have one of the OOB reports labeled "Monthly knowledge views by author" that shows the usage of articles broken down by the...

Eric Jones1 by Tera Contributor
  • 1108 Views
  • 5 replies
  • 2 helpfuls

Name of Author shown on KB for all to view

All of our knowledge based articles show the author's name or who the article was revised by.  This makes the employee often bypass the system and reach out directly to the author to ask additional questions.  Is there a way to hide the name of the a...

Links to Other Knowledge Articles in an Article

I was wondering how other KMs handle links to other knowledge articles that are in the body of an article.  We have a lot of "if then" articles such as:Perform these stepsStep 1 do thisStep 2 do thatIf you get this error, see KB1234.  If you get that...

mbernste by Tera Contributor
  • 912 Views
  • 7 replies
  • 5 helpfuls

Downloading articles

Hi, I just joined and have a question on downloading/exporting KBAs.I know the only way OOTB to export an article is to 'print' it as a PDF. But what if we wanted to have an editable - docx - copy? Has anyone successfully implemented a customisation ...

Maciek_H by Tera Contributor
  • 1782 Views
  • 5 replies
  • 0 helpfuls

Knowledge Management Academy

Does anyone know when the recording of the Knowledge Management academy zoom call will be uploaded to you tube. The call was on the 10th September but I cannot find it yet. There was a lot to take in from the Xanadu update and I want to look back at ...

Service Interruption: This instance is unavailable.

Good day team members Hope you are all well today, just a quick one, i have created a demo and has been completed and available for viewing however when i just login now i find the below message, does anyone maybe know what could be the problem? 

ThulaniTobM_0-1726316334775.png
ThulaniTobM by Giga Contributor
  • 567 Views
  • 1 replies
  • 0 helpfuls
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