Knowledge Managers
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Group Ownership

How is everyone using ownership groups for knowledge? I have been applying them at the article level so that group members can edit the same article, and all members get emails regarding feedback tasks and article expiration warnings instead of just ...

rosenst22 by Tera Contributor
  • 782 Views
  • 2 replies
  • 4 helpfuls

Approval Widget for KA doesn't provide information

The widget we have for our approval workflow shows little information. We have employee center pro. Has anyone found a way to show the approver what changes were made to an article in the approval widget and provide information on whether it's a new ...

Shaina by Tera Contributor
  • 565 Views
  • 3 replies
  • 0 helpfuls

feedback task

HI , We understand feedback tasks go to the knowledge ownership group. However we place the configuration item on the article. WE want the feedback tasks to go to the support group on the configuration item field. Can this be done?   

Resolved! Taxonomy in Employee Center Pro

Hi, I have a question about how taxonomy in employee center pro works. We currently have a taxonomy built with topics. My understanding is that categories are created in the KB level and they can be "routed" to the topics in the taxonomy by selecting...

Shaina by Tera Contributor
  • 1948 Views
  • 3 replies
  • 3 helpfuls

Resolved! Links to Knowledge articles

Hi folks, I'd like to know if the link for a knowledge article is stored in a field that I can export or if it is generated solely on the fly. I have report of knowledge articles (outside of ServiceNow) that I would like to not only include the artic...

amarks by Tera Expert
  • 2672 Views
  • 5 replies
  • 6 helpfuls

Date Range on Knowledge Use Report

I am working on updating and increasing our use of reports in relation to our Knowledge Base and the usage of it's articles. I have one of the OOB reports labeled "Monthly knowledge views by author" that shows the usage of articles broken down by the...

Eric Jones1 by Tera Contributor
  • 1213 Views
  • 5 replies
  • 2 helpfuls
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