UNABLE TO EDIT KB ARTICLES IN PUBLISHED (IN PROGRESS) STATE

[Byron Plant]

Hi all,

I need help in editing KB articles in DEV instance however, the KB articles does not have any checkout button. Also I checked the state and it is in PUBLISHED (IN PROGRESS) State. How can I edit these KB Articles?

[Byron Plant]

Hi @Josh Schools, just to confirm, a USER with admin role from the OLD INSTANCE will need to manually assign that Knowledge Article to a Knowledge Base? Is that correct?

[Josh Schools]

No, since the articles are already imported into the new instance, an admin from this new instance will need to manually assign these knowledge articles to a knowledge base.

[Byron Plant]

Hi @Josh Schools, I'm still new to ServiceNow should I do this in DEV Instance or PROD instance? also, can you teach me how to manually assign knowledge articles to a knowledge base?

[LCoughlin]

Thank you Josh for helping Byron, I got a bit unexpectedly busy. 

@Byron, I think it depends on which Environment (DEV/PROD) that you're trying to modify them in. That is the instance that the admin needs to assign them to a KB.

[Byron Plant]

Hi @LCoughlin, can you teach me how to manually assign knowledge articles to a knowledge base?