Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Moving a KBA from one Knowledge Base to another Knowledge Base

Hello,Our ServiceNow contains two knowledge bases - IT and Self-Service.* IT - for IT personnel access and create KBA* Self-Service - for everyone (including non-IT folks) to access self-help...etc.I created a KBA a while back under IT knowledge base...

Rum by Tera Expert
  • 1641 Views
  • 5 replies
  • 5 helpfuls

Out of the box knowledge roles

Hello I am seeking advice to help me develop an effective knowledge management model. We are very much restricted to being as close to OOTB as possible and do not use KCS in HR. There is no knowledge publishing team - just a knowledge manager (me!) w...

Increasing the OOTB Font Size for Articles

Hi Folks,  Is there a straightforward way to increase the OOTB font size from Verdana 8, to Verdana 10, but also increase all of the header sizes (h1,h2, etc...) a size too?  We recently had a developer attempt to adjust the OOTB font size for knowle...

Resolved! Actionable Knowledge Feedback

Does anyone have any guidance on getting started with actionable feedback please? We have it switched on in our instance it's just that from what I can see there doesn't seem to be consistency in how tasks are assigned to authors and how they are not...

csinnett by Tera Contributor
  • 5470 Views
  • 11 replies
  • 15 helpfuls

Resolved! When do you add Knowledge Bases?

As a Knowledge Product Owner, I'm seeking for guidance on what levers typically are pulled when approving a "new" Knowledge Base.  Why?  If a business unit in an organization wants their "own" knowledge base versus using the can read option - is ther...

cmspitzer by Tera Contributor
  • 972 Views
  • 4 replies
  • 15 helpfuls

Resolved! Knowledge Article Samples For each of the KA Template

Hi! Does anyone here have any actual ServiceNow KB Articles for each of the Templates available by default? Would like to use these samples to further classify and eventually decide the type of Template we would like to enforce when creating new KAs....

Val Aur by Tera Contributor
  • 9023 Views
  • 4 replies
  • 9 helpfuls

Platform Analytics (Xanadu)

Hello All,Our ServiceNow just got upgraded to Xanadu and as a KM Manager role I can see Platform Analytics. Some questions:1) Is this only available to specific roles like Admin, KM managers....etc.?2) Can this be made available to more teams, variou...

Rum by Tera Expert
  • 1278 Views
  • 6 replies
  • 3 helpfuls

Knowledge headings and formatting

When I started out on this journey of creating Knowledge Articles, I looked at the format of our templates and decided that, as H1 was actually bigger than the Title of the article, I encouraged my authors to use H4 for headings.  This may have been ...

SnipImage.JPG
Tilly Penn by Tera Contributor
  • 1815 Views
  • 6 replies
  • 4 helpfuls

Knowledge team productivity

Hi, Does anyone have any tips and guidance or established ways of working out a knowledge teams productivity, to ensure you have the correct number of heads to support the volume of work? For example the average time it takes to create a new article,...

Jen_C by Tera Contributor
  • 326 Views
  • 1 replies
  • 1 helpfuls
Labels