Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Knowledge Article Samples For each of the KA Template

Hi! Does anyone here have any actual ServiceNow KB Articles for each of the Templates available by default? Would like to use these samples to further classify and eventually decide the type of Template we would like to enforce when creating new KAs....

Val Aur by Tera Contributor
  • 8617 Views
  • 4 replies
  • 9 helpfuls

Platform Analytics (Xanadu)

Hello All,Our ServiceNow just got upgraded to Xanadu and as a KM Manager role I can see Platform Analytics. Some questions:1) Is this only available to specific roles like Admin, KM managers....etc.?2) Can this be made available to more teams, variou...

Rum by Tera Expert
  • 1130 Views
  • 6 replies
  • 3 helpfuls

Knowledge headings and formatting

When I started out on this journey of creating Knowledge Articles, I looked at the format of our templates and decided that, as H1 was actually bigger than the Title of the article, I encouraged my authors to use H4 for headings.  This may have been ...

SnipImage.JPG
Tilly Penn by Tera Contributor
  • 1689 Views
  • 6 replies
  • 4 helpfuls

Knowledge team productivity

Hi, Does anyone have any tips and guidance or established ways of working out a knowledge teams productivity, to ensure you have the correct number of heads to support the volume of work? For example the average time it takes to create a new article,...

Jen_C by Tera Contributor
  • 286 Views
  • 1 replies
  • 1 helpfuls

How do you determine the best ownership group?

My company just turned on Ownership Groups. We already have a very limited number of approval groups (7) that can approve articles.How do I determine which of the 479 Ownership Groups to select when writing a new knowledge article or updating an exis...

Knowledge academies

Are the knowledge academies still going? I've tried to dial into the zoom call but there is no one there the link on service now is still live to sign up to the calls ServiceNow The link i'm using to join the call is Knowledge Management Academy I'm ...

KBA standardization

Hi,We are currently updating our knowledge base and defining standard practices for KBA creation- Readable font with standard size, neutral color scheme for text and background. Would like to know some insights on these practices for KBAs. Thanks in ...

META in Knowledge Management

I've been trying to explore use of META tags on Knowledge Articles, however for some reason not able to get them to work. On my PDI I added a few meta-tags for two of my knowledge articles and assumed that if I search for the text in those meta tags,...

Prashant B by Mega Contributor
  • 11108 Views
  • 5 replies
  • 11 helpfuls

URL Based Knowledeg Article Content Reload

I have two Knowledge Articles, Topic A and Topic B. The Purpose and Intro statements are similar enough they could be easily rewritten to accommodate / cover both topics. What I would like to do is place two hyperlinks after the Intro statement that ...

theRadioMic by Tera Contributor
  • 570 Views
  • 6 replies
  • 0 helpfuls
Labels