Update parent of a child kb article if parent version is outdated.

Gopal6
Tera Contributor

‎12-02-2022 09:13 PM

Hi,

 

I have an requirement where the parent of child kb article should be updated to published version of parent kb article when parent kb article version is outdated. How can I achieve this?

 

Thanks,

 

Gopal 

0 Helpfuls
  • 715 Views
5 REPLIES 5

Tonyskin
Tera Contributor
In response to jaheerhattiwale

‎07-06-2023 09:22 AM

The business rule does not seem to trigger.  I ran the script as a background script on a specific record and that works fine, but not as a business rule.  I have it AFTER with a order of 10 (nothing ahead of it) and a condition of Workflow changes to Outdated.  My first step in the script is to write "Starting" to the log using gs.log("Starting...");  What am I missing?

0 Helpfuls