Updating a Word Article

[DavidBReynolds]

I was unsuccessful in updating a knowledge article created in Word. I followed the typical path of opening it in Word but got an error message. Nothing else worked. I'm also unable to retire it or save any changes.

The only way I know to fix this issue is by using the updated Word copy and submitting it as a new article.

Are there any other options to resolving these issues without having to create a new article?

My company is on Washington, D.C.

Thanks for your comments.

[Medi C]

Hi @DavidBReynolds,

Have you tried unlinking the Word document?

1. Navigate to All > Knowledge > Articles.
2. Select the affected article.
3. On the Knowledge form, click the Unlink from Word related link