User who is not in "Can read" group for Knowledge base can read articles through direct link

HirokoE
Giga Contributor

‎09-18-2023 11:36 PM

I am a Knowledge manager in a company.

There are multiple Knowledge bases in ServiceNow of the company.

A group is set as "Can read" for one knowledge base(KB-1).  In the top page on Knowledge bases, KB-1 is not visible to a user who is not a member of the group. However, if the user access to an article of KB-1 through its direct link, it's visible.

Is this a normal occurrence with ServiceNow?

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Joel DeLaTorre
Tera Expert

‎09-19-2023 06:59 AM

I have found that if the article is in a knowledge base where someone can contribute - they will be able to see articles that do not have them on the can read via the direct link. 

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