Using knowledge blocks in multiple knowledge bases

[Warri]

Hi, I have a question regarding the use of knowledge blocks.

Within our company, we use multiple knowledge bases in ServiceNow. We frequently use Knowledge Blocks in this process. We have a piece of information that applies to multiple knowledge bases and we want to solve this by creating one knowledge block and using it simultaneously in the different knowledge bases. Is this possible and if so, how?

[Ashley Snyder · Accepted solution]

Currently, Knowledge Blocks can only be linked to one Knowledge Base. The product team has taken this feedback in for review, please contribute an upvote to the idea on the Idea Portal so we can gauge the level of interest in this feature from the community.

https://support.servicenow.com/now?id=view_idea&sysparm_idea_id=2c028d661b45a0103222ea89bd4bcbfc&sys...

[tylerfed]

Hi Ashley, has there been any movements on this? Blocks in multiple KBs would be amazing for us! Thanks.

[Brad_B]

Hi @Ashley Snyder - any update on this?  Would love to see this feature in the product!

[TJohns19]

@Ashley Snyder, I, too, am interested in using  Knowledge Blocks (KBBs) across multiple Knowledge Bases. I would additionally like to see a separate approval workflow for KBBs.  We use AQIs in our approval workflows and I prefer to not have an AQI for KBBs or to have an AQI that is specific for KBBs. I do not require the same approvers for KBBs as I would for KBAs.  

[Brad_B]

Thanks Ashley.  Just a reminder that a large majority of customers no longer have access to Idea portal for the past 2 years.  So, that might not be the best way to gauge interest level.  Support has been working on a fix for this issue since 2022 with little to no progress.