- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-01-2023 02:37 AM
Hi, I have a question regarding the use of knowledge blocks.
Within our company, we use multiple knowledge bases in ServiceNow. We frequently use Knowledge Blocks in this process. We have a piece of information that applies to multiple knowledge bases and we want to solve this by creating one knowledge block and using it simultaneously in the different knowledge bases. Is this possible and if so, how?
Solved! Go to Solution.
- 4,848 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-27-2023 11:33 AM - edited ‎02-01-2024 11:20 AM
Currently, Knowledge Blocks can only be linked to one Knowledge Base. The product team has taken this feedback in for review, please contribute an upvote to the idea on the Idea Portal so we can gauge the level of interest in this feature from the community.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-02-2023 06:38 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-02-2023 02:35 AM
Thank you for the information, good to hear that this is technically possible, it will make my work much more efficient.
Unfortunately, I am missing the administration tab, which is probably due to my permissions, but I will discuss this with our admins.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-02-2023 04:03 AM
I don't think these instructions are correct. Unless @kylee009 is using a customized version (non-OOB) of ServiceNow, there is no admin tab. I'm a platform admin so I would see it if it existed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-27-2023 11:33 AM
This approach does not allow for Knowledge Blocks to be used in multiple Knowledge Bases. Currently, Knowledge Blocks can only be linked to one Knowledge Base. The product team has taken this feedback in for review.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-02-2023 06:37 AM
I don't think that @kylee009 is a valid answer. That account was just created and has no information at all. I think the post is carefully crafted spam. See the "used" link at the bottom which goes to a site that has nothing to do with ServiceNow.
I reported both posts yesterday as Inappropriate Content.
I did test the steps myself and they did not work.
My experience as a ServiceNow Admin and a Knowledge Manager is that a Knowledge Block is tied to a single knowledge base and there is no way to share them among other knowledge bases.
