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‎05-01-2023 02:37 AM
Hi, I have a question regarding the use of knowledge blocks.
Within our company, we use multiple knowledge bases in ServiceNow. We frequently use Knowledge Blocks in this process. We have a piece of information that applies to multiple knowledge bases and we want to solve this by creating one knowledge block and using it simultaneously in the different knowledge bases. Is this possible and if so, how?
Solved! Go to Solution.
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‎06-27-2023 11:33 AM - edited ‎02-01-2024 11:20 AM
Currently, Knowledge Blocks can only be linked to one Knowledge Base. The product team has taken this feedback in for review, please contribute an upvote to the idea on the Idea Portal so we can gauge the level of interest in this feature from the community.
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‎05-02-2023 06:46 AM
Thanks for the information. It's a shame to hear that, it could have made my job a lot easier.
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‎05-02-2023 07:10 AM
I think you're right. I got a similar response when I asked ChatGPT and I know the answer it gave was incorrect.
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‎05-02-2023 09:37 AM
Oooo...AI...I didn't think about that! That makes sense that the Kylee post is close enough to be believable but not quite. I even questioned it and tested it myself for a minute before I confirmed my original thoughts about it.
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‎05-08-2023 06:59 AM
Hi - this is not currently possible without customization.
Please vote for my idea in the Ideas portal (Add KM articles (and blocks) to multiple KBs). This has been one of the highest voted ideas since 2020. I recently met with the KM product team and they are considering it, but they weren't sure how many other customers had this use case. I think almost everyone would want this!
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‎01-31-2024 12:10 PM
I couldn't find your Idea Brad, but I found someone else's that I was able to upvote: "Allow the same Knowledge Blocks to be used in more than one Knowledge Base"
