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‎05-01-2023 02:37 AM
Hi, I have a question regarding the use of knowledge blocks.
Within our company, we use multiple knowledge bases in ServiceNow. We frequently use Knowledge Blocks in this process. We have a piece of information that applies to multiple knowledge bases and we want to solve this by creating one knowledge block and using it simultaneously in the different knowledge bases. Is this possible and if so, how?
Solved! Go to Solution.
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‎06-27-2023 11:33 AM - edited ‎02-01-2024 11:20 AM
Currently, Knowledge Blocks can only be linked to one Knowledge Base. The product team has taken this feedback in for review, please contribute an upvote to the idea on the Idea Portal so we can gauge the level of interest in this feature from the community.
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‎12-10-2024 08:09 AM
The idea portal moved, but access is still available.
https://support.servicenow.com/ideas
More info here:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156757
Hiwave: https://hiwave.servicenowservices.com/kb?id=kb_article_view&sysparm_article=KB1279992
Be forewarned, this hiwave article says to email Roz for help and setup. She doesn't respond timely, and then when she did, she broke my teams access. We had to go around her to get this all fixed.
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‎12-10-2024 08:38 AM
Thanks David. Unfortunately, our organization restricts who has access to Now Support. We discussed with ServiceNow and they were working to create a new role that would allow customer access to Idea portal only, but not the full Now Support environment. That's been work in progress for over 2 years now. 😥
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‎12-10-2024 09:23 AM
Agreed as we used to be able to access and add Ideas but that seems to have changed where you need to have support access. It would be great to get that access back without the support requirement as I have a Servicenow Support team internally that works directly with HI Support.
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‎07-03-2023 02:12 PM
According to an article on SN's own KB, it is possible, you just need to be a contributor
https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/task/...
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‎02-16-2024 05:29 PM
Hi @Warri
Checkout Amaze by Intellective. With Amaze you can save reusable blocks that you can use across various articles. You can also embed items within a knowledge article and so you could also have the same content showing up on different articles like a knowledge block but across knowledge bases. There are tons of other features you can explore like interactive elements, gen AI, OCR and more.
