Valid to date for knowledge articles

[Cathey Glenn]

Hi All, I have a question about a knowledge article not expiring when Valid to date is reached. The original Valid to date auto populates to a year from when an article is published. I extended it by entering a new date and selecting Update. The Valid to date field is open, so I did not need to check  the article out. When the newly added date came and went, the article was still active and visible. Is there something in the configuration that needs to be set up differently to honor the entered Valid to date? 

[Eoghan Sinnott]

Hi Cathey, 

Depending on where you are viewing the article, I would recommend checking your Portal / Search configuration. If you are using AI Search, check the Search Sources to make sure there is a condition added that the Valid to date is at or after Today.

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Regards,

Eoghan

[Bhuvan]

@Cathey Glenn 

Check and confirm knowledge management plugins are updated to latest version as sometimes this could be the cause for unexpected behaviors. Refer below articles that could help,

https://www.servicenow.com/community/knowledge-managers/how-to-redirect-users-from-outdated-version-...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778944

https://www.servicenow.com/community/knowledge-managers/why-do-outdated-knowledge-base-articles-show...

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@Cathey Glenn 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Tom_T]

This depends IMHO to where you are looking at the article. 

• To my experience if the valid to date is exceeded - the article will no longer be visible in KB
• The article is still visible and accessible in nativeUI
• Article state will still be 'Published' - will only retire when manually retired or by an individual script