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08-25-2023 06:17 AM
I'm trying to figure out why the View Log for a Knowledge Article and the view count differ. Not only are the number of views vastly different (and I understand that an author/ editor would have more views during the creation/ editing phases), but there are many more unique names than what could be accounted for in the article's view count. Does anyone know why this is the case?
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09-04-2023 06:36 AM
Can you be more specific on where you are seeing the problem - perhaps with screenshots. The view count on an article is usually set over a period of time such as 'last 30 days' whereas the knowledge use table can show a longer period of time. You may also be seeing quick page refreshes or redirects
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10-24-2023 12:41 PM
Yes! This was it, actually. We had our view count set to the last 30 days. I was able to go into the View Log to see all historical views.
