View the list of expiring (KB) articles link is coming up blank.

[Snow Angel]

When I click on the link to view the expired articles, its coming up as "no records to display". Why?

75 articles are expiring in the next three months. Please review and extend their Valid to date, if required. If the date is not extended, the articles will expire.

View the list of expiring articles.

[Snow Angel]

Hi Lauren,

As you had suspected it was the bad filter selection. I have rebuilt the filter query and its working as expected but now I'm confused where to paste it in Dev environment. I'm attaching the screenshot of Email Notification script and the filter query. Your help would be greatly appreciated. TIA

[Lauren Methena · Accepted solution]

Hi, @Snow Angel ! I don't deal with the coding on the backend enough to be able to help you there. Have you done a side-by-side comparison of what your filter looked like before and what your current code options are (maybe that's what you sent in #255?) and then compared it to your current filter options? 

You might be able to look at the old filter options > see where they are in the email coding > use that as your guide for placing the new filter options.

I did a search and also came up with this info - looks like there may be some info about coding a filtered query into an email template.

https://community.servicenow.com/community?id=community_question&sys_id=e3d1b2d9dbce7304d58ea345ca96...

Please mark helpful or correct if this leads you to the right answer.

Cheers! Good luck! Please let me know how it goes!

[Snow Angel]

Thanks Lauren,

I copied the working the working filter query, pasted it in a word pad, picked up the right piece of code and pasted it in the script over the piece that was causing URL link to fail. 

[Lauren Methena]

Thanks, Snow Angel, for letting me know what worked! Glad you found a solution! 🙂