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Pasting images into Knowledge Articles from Word

I am facing an issue that I don't understand and massively slows down my process.Previously when copying images from Word and pasting it into a KA, the image would retain whatever size it had in Word, they now auto resize.An image that, in Word, is n...

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nelsonsilva by Giga Contributor
  • 332 Views
  • 3 replies
  • 0 helpfuls

Can you edit the article view css?

I don't have any permissions in our dev environment to 'experiment' and have to rely on our outsourced service desk team to tell me what can and can't be done.  The differing time zones make it really hard to work together to try stuff out.My boss ha...

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rebeccacook by Tera Contributor
  • 353 Views
  • 3 replies
  • 2 helpfuls

Seeking Best Practice: Community Content Audit

Good day all,I am utilizing the ServiceNow Community Platform and would like to hear about your best practices for content audits.What tools are you using to review content and remove outdated items?I am using the Contents report to search by date ra...

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Toby11 by Tera Contributor
  • 335 Views
  • 1 replies
  • 2 helpfuls

permalink causing error when used as a web object

Does anyone know if there is a way to get a permalink that starts with HTTP instead of the traditional HTTPS? Background we are trying to insert an article in an iframe while building training content. For reference we are using articulate storyline ...

Shaina by Tera Contributor
  • 383 Views
  • 1 replies
  • 0 helpfuls

Readbility Ease in ServiceNow

Hey y'all Do you know if ServiceNow has a way to measure things like Readability Ease, Passive Percentage, and Reading level as they have in Microsoft word? I tried looking in the documentation, but I could not find anything.   Thanks in advance for ...

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Resolved! Knowledge Article View Counts

Good morning, Is there a way to tell in KM views reporting whether a view occurred as a result of user intervention (clicked a link or manually refreshed the page) vs ServiceNow page timeout which prompts a relaunch of the browser tab? Our org has in...

CDelaney by Tera Contributor
  • 596 Views
  • 3 replies
  • 0 helpfuls

HR Scope issues

Hi Is anyone else finding issues with knowledge in the HR scope?  For example, my Knowledge Admin access allows me to republish retired articles in all knowledge bases except the HR one.  We have an idea open for this if anyone fancies voting  https:...

Knowledge Article not showing option to Checkout

Hi,    I am encountering some very strange behavior with one Knowledge Article and wondering if anyone has encountered something similar. First off, the article is published, in date, I have the correct contribute access (Knowledge admin).    There i...

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External and internal labeling for knowledge articles

Hi! Has anyone experimented labeling a knowledge article internal or external? Either through a custom solution or some other clever way. Background: We currently have two knowledge bases per customer (we're a consultancy). External base (usually abo...

Magnus Hovik by Tera Contributor
  • 1222 Views
  • 15 replies
  • 8 helpfuls
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