Articles in Draft stage
Hi all, I wanted to know what can be done for the articles which are in draft stage. However, the authors are not available to publish the article
Forum Posts
Rich Content Editor column block issue
Hi there, We have recently begun using the Rich Content Editor to build out topic-specific microsites. Recently, I ran into an interesting issue involving the column blocks. We have one microsite interface where the column blocks work as expected, an...
Resolved! Knowledge Blocks and chatbots
Does anyone have experience using Knowledge Blocks with the Moveworks Chatbot? We are about to enable this feature but want to know if Knowledge Blocks will prevent our bot from delivering content to appropriate audiences. We will be using it to recy...
Resolved! Viewing Changes In Knowledge Articles
Good day! As I have progressed with maturing our Knowledge Management systems in ServiceNow, the one question/feedback I get quite often is "How can I tell, what changed in a Knowledge Article?" I have not been able to find anything other than compar...
Query user role in advanced user criteria
Hi experts, Please help. I need to validate, in an advanced user criterion (script), that the user has role knowledge and their manager has the title of IT Manager. I've tried this code, but it doesn't work. Any recommendations, please? (function() ...
Incident deflections from KBs
its been very difficult to measure this incident deflection success just by looking at the views and not raised after some time from deflection table, which concerning me about success accuracy, looking for a better way to calculate within ServiceNow...
Resolved! How Did i change the default Sprint duration from 14 to 21?
How Did i change the default Sprint duration from 14 to 21?
New knowledgebase setup create directly in production or in a lower environment and promote upward.
Hello, As a best practice do people create the knowledgebase in a lower environment and then move it to production? I don't mean the articles just the knowledgebase structure (mostly what is on a knowledbase record). I thought we should create it...
Translation error for lengthier articles (Amaze plug-in)
We are having issues with translating some of our knowledge articles. We have been building out lengthier knowledge articles using the Amaze article builder plug-in, and it seems that when an article is at a certain length or level of complexity, the...
Automatically index template tables (u_kb_template_)
Hi everyone Please your help, when searching for articles with custom templates (with prefix u_kb_template) from the Employee Center portal, I cannot see the articles until I manually add the table in ALL > AI Search > AI Search> Indexed Sources > Kn...
Image for a knowledgebase
When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons?
Process for new article ideas
Does anyone have a good process for end users to suggest articles not tied to Knowledge feedback. Most people don't leave comments and don't suggest what it is they need or cannot find. How does your organization receive suggestions for articles in g...
Valid to date for knowledge articles
Hi All, I have a question about a knowledge article not expiring when Valid to date is reached. The original Valid to date auto populates to a year from when an article is published. I extended it by entering a new date and selecting Update. The Vali...
Resolved! Can an ownership group member, reassign a KB proposition to another group ?
Hi KBMs ! First off, lets consider these roles for the test case:Contributor : submits a KB propositionOwnership group member : Can approve the KB (1st approval of 2)KBmanager : Final approval and then the KB gets published--------------I have an iss...
Resolved! How can I only have our custom URL displayed in Google search results?
When you search for one of our public available knowledge articles (search term "wur password") in Google Search it will display the same knowledge article twice in the search results.One time (the English version) with our "ServiceNow URL" (wur.serv...
