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Forum Posts

Resolved! TinyMCE version 7 Upgrade Path

Hello, we continue to receive feedback from our authors that formatting is the biggest barrier to creating knowledge articles. I came across an upgrade note for TinyMCE, where the ability to include a line height button was added to the core menu ite...

Kim27 by Tera Guru
  • 4770 Views
  • 6 replies
  • 16 helpfuls

SNOW University Assessment

 SCENARIO:Cloud Dimensions finds great value in the metrics provided from the CMDB Health Dashboard, however they want to group several classes together to provide a consolidated view, easier navigation, and more meaningful metrics for the classes th...

pradeepekum by Tera Contributor
  • 509 Views
  • 3 replies
  • 2 helpfuls

Resolved! Blog posts

Hello,I was wondering if I am able to contribute blog posts to the community as a Tera Contributor? I did submit one, and it still says awaiting review. Just wondering if we are able to post content and be activite contributor to the servicenow commu...

SolF by Tera Contributor
  • 938 Views
  • 3 replies
  • 2 helpfuls

Skip approval workflow

Hi all I would like to check whether it’s possible to bypass the workflow for articles where only the valid-to date has been updated and no content changes have been made. If an employee is only extending the valid-to date, can the system detect this...

gopunkutty by Tera Contributor
  • 580 Views
  • 2 replies
  • 1 helpfuls

Connected content issue

Hi all,While cleaning up articles to ensure they are tagged with the correct Portal topics, I came across an issue.Some articles show a Portal topic on the article page, but when I go to Connected Content to remove it, the topic does not appear there...

gopunkutty by Tera Contributor
  • 935 Views
  • 1 replies
  • 1 helpfuls

Knowledge Base and Chat Agent

Our Service Now team have configured the chat bot feature so there is a standard answer about the password complexity if the user types in 'password'I've asked them to see if they can change this behaviour so that it instead searches the KB for any a...

rebeccacook by Tera Contributor
  • 1148 Views
  • 2 replies
  • 0 helpfuls

Modifying Accordion Font Size

Is there a way to adjust the default font size for the Insert Accordion feature in the TinyMCE editor? I understand that font type and size can be configured through System UI Properties, but I don’t see any option to change the accordion’s default f...

nebula by Tera Guru
  • 1274 Views
  • 3 replies
  • 0 helpfuls

All KAs and their average click rating

 Where do you find average click rating to show in a list report? We have a requirement for a list report showing  all the knowledge articles by their KA Number Short Description (title), Category, Can Read / Cannot Read, Country ISO, View Count Aver...

Kass3m by Tera Expert
  • 834 Views
  • 1 replies
  • 0 helpfuls
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