Hello Community, One of the key performance indicators I would like to track is how many incidents are resolved by using existing knowledge articles. Does anyone have any experience in tracking this information and would care to share what their stra...
Hello, I started learning Technical project management on ServiceNow, and I find it quite difficult to access the Now portal. I mean the actual platform where I can practice all that I am learning on the platform. How do I go about that? @Servicenow...
I work as a knowledge manager creating knowledge articles. I have a professional licence so I can access a different view of servicenow to my end users. My admins say I should be able to create knowledge articles without this professional licence. W...
Just a little warning if you've made articles 'featured' on your employee portal. They remain there even if they are retired (at least if you're knowledge admin they do, I haven't tested for the ordinary user). Something for your contributors to che...
Article is in ReviewUser is the knowledge_manager for that knowledgebaseIn search, user can “view” the article in “Review” We would like them to get the Edit button or create a new button so the knowledge managers can look at the article direc...
Hello, we continue to receive feedback from our authors that formatting is the biggest barrier to creating knowledge articles. I came across an upgrade note for TinyMCE, where the ability to include a line height button was added to the core menu ite...
SCENARIO:Cloud Dimensions finds great value in the metrics provided from the CMDB Health Dashboard, however they want to group several classes together to provide a consolidated view, easier navigation, and more meaningful metrics for the classes th...
I am currently creating new Article Templates. I am testing the first one out. When I go to create a new KB article I select Create New->select the knowledge base->select the template an Article Template Preview (Sample Text) appears but not in Engli...
We are running into a problem with Knowledge Block updates. When a knowledge block is updated, KBAs using that knowledge block have to be manually updated to use the new version. Instead, we would like the new version of the knowledge block to be aut...
Hi Team,how to get details someone impersonates another person and changes some details for instance?
Most people think search is just a keyword box. Type something in. Hope for the best. But after going through a deep hands on AI Search lab in ServiceNow, it is very clear that AI Search is not just search. It is a full blown experience engine that ...
Hello,I was wondering if I am able to contribute blog posts to the community as a Tera Contributor? I did submit one, and it still says awaiting review. Just wondering if we are able to post content and be activite contributor to the servicenow commu...
I am into ServiceNow as a beginner. Can you give suggestions to improve?
For the subscription feature, is there a way to limit subscription feature to specific knowledgebases or articles.Where would we configure this.
1. Customer Support AutomationProactive Issue Resolution: If a player reports a payment failure or ticket purchase issue, Agentic AI can:Detect the root cause (e.g., payment gateway error).Trigger a workflow automatically.Notify the customer without ...