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Forum Posts

Bulk Download KB articles as pdf

Hi Team , Has anyone implemented a functionality to mass download kb articles as pdf (.zip folders)?We need to be able to download articles from the system in bulk with the content and all the article form fields details as a pdf. Any inputs on this ...

Feddy by Kilo Sage
  • 2257 Views
  • 7 replies
  • 3 helpfuls

Bulk Knowledge Export to PDF

I've done some searches and seen other posts with a similar question, but because all of those over a year old at least, I wanted to post again and see if anything has changed since then.  Is there a way to bulk export knowledge articles to individua...

Sara N by Tera Expert
  • 1103 Views
  • 4 replies
  • 4 helpfuls

Retiring a Draft Knowledge Article

Hello everyoneIs there a way to retire an article in Draft status, especially with an expired Valid to date?I'm finding many of these articles in our knowledge bases written by former employees. I would like to clean them up but I cannot seem to do i...

Automate knowledge article renewal or retirement

Hello everyone, I'm hoping someone out there has figured this out and can help our teams save some cycles when it comes time to renew or retire knowledge articles. Each of our departments have their own knowledge base with varying users being able to...

Resolved! Problem Publishing KB Articles

We recently upgraded to San Diego.  None of our KB admins or managers are able to publish any articles.  They are stuck in a Draft state and will not allow us to publish.  I have also tried publishing using full admin rights in SN and that will not w...

suekoontz by Kilo Expert
  • 2001 Views
  • 9 replies
  • 6 helpfuls

Is it possible to report on who has retired a KB article?

Good morning, all, We do not have a retirement workflow and allow our knowledge publishers to retire articles using their discretion. However, there are times when we wish to know who retired an article. Is this possible OOTB without creating a custo...

amarks by Tera Expert
  • 572 Views
  • 3 replies
  • 0 helpfuls

KM Roadmap 2025 and beyond

We were told in the Platform Academy on 6/24/25 that Knowledge 2025 had a presentation on the KM roadmap - Is this true and if so, where can we find this? Thanks! 

Chuck_P by Tera Contributor
  • 1016 Views
  • 3 replies
  • 6 helpfuls

Pasting images into Knowledge Articles from Word

I am facing an issue that I don't understand and massively slows down my process.Previously when copying images from Word and pasting it into a KA, the image would retain whatever size it had in Word, they now auto resize.An image that, in Word, is n...

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nelsonsilva by Giga Contributor
  • 397 Views
  • 3 replies
  • 0 helpfuls

Can you edit the article view css?

I don't have any permissions in our dev environment to 'experiment' and have to rely on our outsourced service desk team to tell me what can and can't be done.  The differing time zones make it really hard to work together to try stuff out.My boss ha...

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rebeccacook by Tera Contributor
  • 409 Views
  • 3 replies
  • 2 helpfuls

Seeking Best Practice: Community Content Audit

Good day all,I am utilizing the ServiceNow Community Platform and would like to hear about your best practices for content audits.What tools are you using to review content and remove outdated items?I am using the Contents report to search by date ra...

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Toby11 by Tera Contributor
  • 371 Views
  • 1 replies
  • 2 helpfuls
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