Washington Release: Insert/Edit Media - Closed Captioning

Karen Willis
Tera Contributor

Looking for closed captioning guidance active to toggle on and off in a video knowledge article.

 

Currently: 

  • Created recordings using Stream
  • Used Clipchamp to create the .VTT downloadable file containing the closed captioning
  • Lose the closed caption when inserting the Media into the knowledge template
  • Provide a link to Stream for the closed captioning option. 

Please share how your teams are inserting media with a closed captioning [CC] option.  

 

Thank you for helping us make it better for all. 

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