We have been using ServiceNow for a couple of months now, so we have not had any production knowledge articles to reach their default valid-to-date of one year. My understanding of OOB is that on the first of each month, notification email will be sent to the ownership group for articles that will expire during the month following. I have tried to set articles in test to have a valid-to-date soon enough to verify that this notification is working correctly, but I could not get the email to trigger.
I came across this in the online documentation ---- "The email notifications for expiring knowledge articles are available when your administrator activates the Knowledge Management Core plugin (com.glideapp.knowledge) and sets the value of the glide.knowman.enable_article_expiry_notification property to true. By default, the property value is set to false."
How do I check to see if the expiry notification property is still at the default value of false and has not been changed to true. I only have Knowledge Manager role, not admin. Would it require admin role to check this?
