What we heard
You told us you wanted to:
- Quickly find the most severe issues or the most viewed articles to focus on
- Share known error information to coworkers in different methods
- Save time communicating your experience of these issues to ServiceNow [‘I have this issue’ button]
What we did
For the second phase of Known Error Portal updates, we:
- Sort feature:
- Added data to each article to enable visibility of severity
- Added sort by severity, views, and last updated
- More Actions to share your filtered & sorted data:
- Enabled quick Copy Link to include all filters and sorting
- Added Export to CSV to share data outside NowSupport
- I have this issue!
- Added new button to report that your instance experiences this issue, instead of filling out a full case form
- Added automatic subscription to updates on the reported Known Error
Check out the new Known Error Portal!
We’re listening
Your feedback makes Now Support better, so keep it coming! Send us your thoughts by leaving a comment below.
