We updated to Vancouver and now when I edit a KB, extra junk html is added into the Source Code.

trout1974
Kilo Guru

When I put a hard space (hold shift down and press Enter) extra html is added into the source code. I like to keep the source code clean, because we do manage the html, so we use html and the gui side of SN to create kbs. We use the hard space between each step when writing out steps in articles, and we use a hard space above and below images. So we have tons of junk html with each hard space we use.
I have worked at other companies in Vancouver and never had this issue. 
SN says it is an issue with the TinyMCE Library and refused to fix the issue, and pretty much told me it can't be fixed. In my opinion, this is not how a company should support their customers, close their ticket and not resolve the issue. 
I have attached an image of the source code and highlighted the junk that was added when I put in the hard spaces. 
If anyone has any information or advise, I greatly appreciate it. Thanks in advance.

26 REPLIES 26

mbernste
Tera Contributor

If you dislike how SNOW generates the HTML, then use a separate HTML editor, like Sea Monkey to generate cleaner HTML and then copy/paste the HTML into the HTML editor within SNOW.

Hi @mbernste 

 

It's not SNOW, its SN or ServiceNow.

 

 

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SNOW=ServiceNow.  It's a common abbreviation many use.

That is not resolving an issue within SN, that is a workaround. We do not have the option of using another editor, nor do I want to. I want SN to work correctly. Thank you for the suggestion though.