We updated to Vancouver and now when I edit a KB, extra junk html is added into the Source Code.

trout1974
Kilo Guru

When I put a hard space (hold shift down and press Enter) extra html is added into the source code. I like to keep the source code clean, because we do manage the html, so we use html and the gui side of SN to create kbs. We use the hard space between each step when writing out steps in articles, and we use a hard space above and below images. So we have tons of junk html with each hard space we use.
I have worked at other companies in Vancouver and never had this issue. 
SN says it is an issue with the TinyMCE Library and refused to fix the issue, and pretty much told me it can't be fixed. In my opinion, this is not how a company should support their customers, close their ticket and not resolve the issue. 
I have attached an image of the source code and highlighted the junk that was added when I put in the hard spaces. 
If anyone has any information or advise, I greatly appreciate it. Thanks in advance.

26 REPLIES 26

sameerkhanar
Kilo Contributor

It sounds like the issue lies within how the TinyMCE editor handles hard spaces, injecting extra HTML that clutters your code. Unfortunately, this behavior is common in certain WYSIWYG editors. While SN blames the library, a proper SMM panel server setup often includes customized or lightweight editors to avoid such issues. You might consider switching to a cleaner editor or customizing TinyMCE settings to reduce unwanted markup.

Mike Van Vooren
Kilo Guru

Has anyone considered using a 3rd party editor like Amaze from Intellective to replace the built in TinyMCE editor?  We have been evaluating it since January and plan on licensing it, but seems overly robust for "every day" authoring and updating. I hope I am wrong!