Welcome to the Knowledge Manager User Group: New here and not sure where to start?

[jaimehonaker]

If you're new to our Knowledge Manager User Group, you are in the right place! 

 

Past slide decks

• September 2020
• November 2020
• January 2021
• March 2021
• May 2021
• July 2021
• September 2021
• November 2021
• February 2022
  • Zoom link to recording - if not available, please leave a comment. 
• April 2022
  • Zoom link to recording - available until July-ish
• June 2022
  • Zoom link to recording

*Due to Zoom limitations, recordings that we have are only stored for 60 days-180 days. If you are new to the group and would like to catch up on what you've missed, we have the most recent one available, and ones prior to that that I can share via Sharepoint. Email me @Jaime.honaker@servicenow.com to get access to anything from May 2021 - current. 

Searching for answers?

Before you post to ask a question, make sure you search on Community - it may have been already answered. Here are some other places you might find an answer:

• NowSupport
• YouTube - NowSupport
• YouTube - ServiceNow Developer Program

Information you may find useful

• Join the conversation - read through others' threads and add your own insight to posts!
• Call for Presenters for upcoming Knowledge Manager User Group sessions
• Knowledge Team and KCS: (these are what we've found helpful) 
  • Style Guide Best Practices
  • Article Templates - what we use internally for KCS
  • What we use as criteria for KCS article quality index (AQI) check
  • KCS Coaching - What you need to know
  • Coaching Habits series: That's a wrap!
  • KCS Suggestions for Coaches and Knowledge Workers 

Other offerings

From time to time we may do "in between" sessions, where we focus on something specific that we heard a lot of people may want to hear about. 

We recently completed one recently around Performance Analytics and how to build your own in NowSupport - if you missed it and would like to listen, please comment on this post or email jaime.honaker@servicenow.com.

Invites for upcoming sessions

A couple weeks prior to our sessions, they will be posted here in the group, (you can either find the date/time for upcoming events, with the Zoom link - these will show up as a "Save the Date" events) or email jaime.honaker@servicenow.com and I can add you to the invite list. At this time, we are only using the list to send out the calendar invites, so you won't be getting spammed with emails.