Why Knowledge articles are not showing in Service portal Knowledge base

[SHIVANAND]

Hi,

Why knowledge articles are not getting displayed in Service portal.

Its not a user criteria issue. I can able to see article in under Application navigator - Knowledge base.

But service portal end i cant see in under knowledge base my article. 

But ServiceNow Developers/sp --- Not visible article. I need to visible article in sp side.

ServiceNow Developers/kb  -- article visible.

In application navigator I can able to see one article and its showing article when i clicked on the article.

But same thing in SP side after clicked on article not showing the article. Kindly help us.

Thank you.

[DirkRedeker]

Hi

Did you check, if that article was published?

Let me know if that answers your question and mark my answer as correct and helpful.

BR

Dirk

[SHIVANAND]

Hi Dirk,

Yes, Its Published.

[SHIVANAND]

Hi Dirk,

After , Published, still its showing Zero result in Sp side.

[DirkRedeker]

Hi

Do you have a category added to your article?

DO you have the Article linked to the Knowledge Base, that is linked to your Portal?

Do you have attached the Knowledge Base to your Service Portal Configuration?

Let me know, please.

BR

Dirk