Prevent Kb articles creating with duplicate number

[Ash41]

Hi Team, 

We have multiple KB articles in Prod with duplicate numbers. How to fix this issue and also want to prevent happening further, please suggest.

[Sai Kumar B]

Hi 

1.) Go to the number dictionary record on the KB article table

2.) Check the Unique checkbox to avoid duplicates

2.) If you're unable to find that checkbox, configure the form layout and make it available on form

[Ash41]

Hi Sai, 

This helps to restrict new KB articles, but how to update existing duplicate number in prod. Please suggest

[sameeralikhan]

- Enabling Unique field is not a good idea if you have versioning installed. It will not honour the Versioning feature. If you update any Article then Article will take next number instead of the Next version.

- Try writing a Business Rule which will not alter the Versioning feature if we enable Unique numbering.

[Sai Kumar B]

@sameeralikhan I totally forgot the versioning, Thanks for covering that!!