Legal Service Delivery documentation updates for the Yokohama Release

[Soumi Home Roy]

We’re excited to share the latest Legal Service Delivery (LSD) updates for the Yokohama release! This release includes new features and enhancements designed to streamline your legal service delivery process and improve efficiency. 

Key Feature

• Triage Legal Request agentic workflow automatically analyzes general legal requests, predicts the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager. This feature requires a license to Now Assist for each user. 

Documentation Resources 

We’ve been updating our documentation to help you navigate these updates seamlessly. Here's more detail: 
 

• Triage Legal Request Agentic Workflow: Use this workflow to streamline legal operations by reducing manual effort to triage a legal request. The AI agents handle the manual work by analyzing general legal requests, predicting the appropriate legal category, and initiating transfers after the confirmation from the legal fulfiller or group manager, saving valuable time and enhancing efficiency in legal service delivery. Click here for more information. 

Stay Current, Stay Ahead!  

Explore our Legal Service Delivery documentation today. Click here to get started. 

Your Feedback Matters! 

We’d love to hear your thoughts! If you’ve ideas and suggestions on how we can improve our documentation, please leave a comment below.