Give External Parties a Front Door to Your Legal Team Legal departments don't only serve employees. Customers submit data access requests. Former employees have legal questions. Partners need clarification on agreements. Law enforcement submits lega...
️ Manage Legal Information Through Its Full Lifecycle with Legal Service Delivery Organizations generate enormous volumes of legal information every day — requests, matters, contracts, holds, documents, and communications. Without a structured appr...
Protect Sensitive Legal Work with Attorney Client Privilege in Legal Service Delivery Legal teams routinely handle highly sensitive communications and documents that must be protected under attorney‑client privilege. Without consistent controls, pri...
Protect Innovation with the Legal Invention Disclosure Workflow in Legal Service Delivery Employees across the organization create ideas, inventions, and technical innovations every day. Without a structured invention disclosure process, organizatio...
Manage Insider Trading Risk with the Legal Stock Preclearance Workflow in Legal Service Delivery Employees with access to material non‑public information are often subject to securities trading restrictions. Without a structured preclearance process...
Modernize Conflict of Interest Disclosures with Conversational Intake and Risk Assessment in Legal Service Delivery Managing conflicts of interest (COI) is a critical responsibility for legal and compliance teams, but traditional disclosure proces...
Every organization produces a constant stream of content—marketing materials, presentations, policy documents, training assets, and external communications. Without a structured legal review process, that content can introduce regulatory, intellectua...
Legal teams need an efficient way to manage conflict of interest disclosures from employees who may have competing interests or loyalties. ServiceNow's Legal Conflict of Interest application, part of the Legal Service Delivery suite, provides a compr...
In today’s business environment, maintaining ethical standards and regulatory compliance is more important than ever. The Gifts and Entertainment Compliance Workflow in Legal Service Delivery helps legal teams manage the disclosure and approval proce...
Legal teams often face a flood of incoming general legal requests—some urgent, some routine, and many requiring careful categorization before action. ServiceNow’s new Triage Legal Requests Agentic Workflow, released in May 2025, brings AI-powered au...
A legal hold is a process used by organizations to preserve all forms of relevant information when litigation, investigation, or an audit is pending or anticipated. When legal holds arise, organizations must act swiftly to preserve relevant data. Whe...
The mixed signature solution in Contract Management Pro offers a blend of wet ink signature and electronic signature methods, providing contract fulfillers with the flexibility to choose the most appropriate signing method used by each signer. This a...
We’re excited to share the latest Legal Service Delivery (LSD) updates for the Yokohama release! This release includes new features and enhancements designed to streamline your legal service delivery process and improve efficiency. Key Feature Tri...
We’re excited to share the latest Contract Management Pro (CM Pro) updates for the Yokohama release! This release includes new features and enhancements designed to streamline your contract management processes and improve efficiency. Key Features...
We are excited to learn how you're currently using LSD and CMPro, and to understand your expectations—especially when it comes to incorporating AI into your workflow. Your feedback will directly influence how we enhance the product to better serve yo...
Welcome to ServiceNow® Legal Service Delivery (LSD) Are you ready to start your LSD implementation journey? With ServiceNow LSD, you’ll be able to deliver legal services for your enterprise at the speed of business. This guide gives you valuable inf...
We've been heads down working on Legal Service Delivery for a while now and I'm extremely proud to be able to formally announce the opening of our forums for Legal Service Delivery. Legal Service Delivery? Aren't you just an IT ticketing system? We'r...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Legal Service Deliv...
Legal Service Delivery (LSD) has transformed ServiceNow's legal operations. Just ask ServiceNow's Russell Elmer. In a new Forbes article, he shares how his team was looking for ways to operate more efficiently and be more effective business partners...
Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. Listed here are process workshop guides you can use to run workshops if you are self-implementing or to prepare if yo...
ServiceNow
Mary Hain
seanflack
Steph Morillo
