In today’s business environment, maintaining ethical standards and regulatory compliance is more important than ever. The Gifts and Entertainment Compliance Workflow in Legal Service Delivery helps legal teams manage the disclosure and approval proce...
Legal teams often face a flood of incoming general legal requests—some urgent, some routine, and many requiring careful categorization before action. ServiceNow’s new Triage Legal Requests Agentic Workflow, released in May 2025, brings AI-powered au...
A legal hold is a process used by organizations to preserve all forms of relevant information when litigation, investigation, or an audit is pending or anticipated. When legal holds arise, organizations must act swiftly to preserve relevant data. Whe...
The mixed signature solution in Contract Management Pro offers a blend of wet ink signature and electronic signature methods, providing contract fulfillers with the flexibility to choose the most appropriate signing method used by each signer. This a...
We’re excited to share the latest Legal Service Delivery (LSD) updates for the Yokohama release! This release includes new features and enhancements designed to streamline your legal service delivery process and improve efficiency. Key Feature Tri...
We’re excited to share the latest Contract Management Pro (CM Pro) updates for the Yokohama release! This release includes new features and enhancements designed to streamline your contract management processes and improve efficiency. Key Features...
We are excited to learn how you're currently using LSD and CMPro, and to understand your expectations—especially when it comes to incorporating AI into your workflow. Your feedback will directly influence how we enhance the product to better serve yo...
Welcome to ServiceNow® Legal Service Delivery (LSD) Are you ready to start your LSD implementation journey? With ServiceNow LSD, you’ll be able to deliver legal services for your enterprise at the speed of business. This guide gives you valuable inf...
We've been heads down working on Legal Service Delivery for a while now and I'm extremely proud to be able to formally announce the opening of our forums for Legal Service Delivery. Legal Service Delivery? Aren't you just an IT ticketing system? We'r...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Legal Service Deliv...
Legal Service Delivery (LSD) has transformed ServiceNow's legal operations. Just ask ServiceNow's Russell Elmer. In a new Forbes article, he shares how his team was looking for ways to operate more efficiently and be more effective business partners...
Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. Listed here are process workshop guides you can use to run workshops if you are self-implementing or to prepare if yo...
Join us on Tuesday, February 15 to learn more about ServiceNow’s Legal Service Delivery product and our Conflict of Interest offering. Date: Tuesday, February 15thTime: 10 am -11 am PT (12 pm CT / 1 pm ET)RSVP here During this webinar, we will: Prov...
Join the ServiceNow DemoCenter team as we present Legal Service Delivery for your enterprise at the speed of the business. Register to join a live demonstration and discover how to modernize legal operations to make faster decisions and increase pro...
ServiceNow® Legal Matter Management Escalate and track ongoing legal matters without spreadsheets ServiceNow® Legal Matter Management removes the pain of email and spreadsheet trackers by providing a simple, secure and project centric approach to ...
Deliver legal services at the speed of business Unstructured processes drain productivity and waste valuable time Legal Operations teams tasked with streamlining the delivery of legal services recognize that ad-hoc, unstructured interactions betwe...
Click on the topic for a quick recap including the recording of the session. Enjoy all of our previously recorded Legal Service Delivery sessions via this Webinar Library. Date & Legal Service Delivery Webinar Topic Apr 2021 - From Intake to ...
I am very happy to announce that Legal Service Delivery Fundamentals and Implementation is available on NowLearning for the Quebec release! Please register to learn more about this exciting new product and its latest features which make the world of...
Registration is open and free for Knowledge 2021! Imagine being able to solve any problem your business faces. Join us for Knowledge 2021 to see the transformational power of Employee Workflows. Explore visionary keynotes, expert-led sessions, and fu...
Getting Started with Legal Service Delivery Are you just starting your journey with Legal Service Delivery? Start by watching the following introductory video: How to Get Trained If you're interested in Legal Service Delivery Fundamentals and Impl...
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