đ Streamline Legal Content Review for LSD!
Marketing wants to launch a campaign next week. PR has a press release ready to go. Sales needs a customer presentation cleared before a big pitch. And somehow, all of these land in legal's inbox â with no structure, no tracking, and no clear way to prioritize.
That's where Legal Content Review comes in.
đ What Is Legal Content Review?
Legal Content Review is a legal practice app included with Legal Service Delivery (LSD) that gives legal teams a structured, automated workflow for managing inbound content review requests from across the business. Instead of fielding ad hoc emails and chasing down attachments, legal teams get a centralized workspace where every request is tracked, prioritized, and resolved.
Employees submit content for review directly through the Employee Center â and legal manages it all from the Legal Counsel Center.
Presentation example:
đ Why It Matters
Without a structured process, content review requests pile up in shared inboxes, deadlines get missed, and legal teams have no visibility into their true workload. Legal Content Review solves this by:
- Replacing email-based intake with a structured, trackable request process
- Giving legal teams a centralized view of all pending and in-progress reviews
- Capturing issues found during review and tracking them to resolution
- Creating an audit trail for every review â important for compliance and risk management
đ What Gets Reviewed?
Legal Content Review supports any document type that requires legal sign-off before publication or distribution:
- Marketing materials
Advertisements, campaign collateral, and branded content that require legal clearance before launch.
- Press releases
External communications that carry legal and reputational risk and need sign-off before distribution.
- Presentations
Internal and customer-facing decks that reference claims, data, or commitments requiring legal review.
- Briefs
Position papers, regulatory submissions, and policy documents that need legal oversight.
âśď¸ How It Works
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Employee submits a request Using the Employee Center, an employee submits a content review request, attaches or links the document, and provides context about the deadline and content type.
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Legal team receives and assigns The request lands in the Legal Counsel Center workspace where it's triaged, prioritized, and assigned to the appropriate legal reviewer.
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Issues are captured and tracked Reviewers log any issues found in the content directly on the request record, creating a clear record of what was flagged and why.
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Resolution and sign-off Once issues are resolved, the legal team closes the request and the requester is notified â with a full audit trail preserved.
⨠Key Capabilities
- Structured intake via Employee Center for consistent, complete request submissions
- Centralized Legal Counsel Center workspace for managing all content review requests
- Issue tracking built into the review record â no need for separate email threads
- Cloud document integration with OneDrive, Box, and Google Drive
- Audit-ready history of all reviews, issues, and resolutions
đ User Roles
- Legal Administrator or Legal Configurator â Configure Legal Content Review and set up intake forms for different content types and practice areas.
- Legal Reviewer â Receive, review, log issues, and resolve inbound content review requests from the Legal Counsel Center.
- Employee (Requestor) â Submit content for legal review and track the status of their request through the Employee Center.
đ Get Started!
- Review the Legal Content Review documentation to understand the workflow and configuration requirements.
- Install the Legal Content Review application from the ServiceNow Store.
- Assign the Legal Administrator or Legal Configurator role and configure intake forms for your content types.
- Onboard your legal reviewers and start managing content review requests from the Legal Counsel Center.
Ready to take control of your content reviews? Use Legal Content Review in LSD!
